Phumeza Madliwe
HR Admin And Admin Support
Ugie
Summary
Developed strong administrative skills in professional office environment, seeking to transition into new role leveraging these abilities. Demonstrated capacity for managing multiple tasks, coordinating schedules, and maintaining accurate records. Brings focus on efficiency and effective communication to any new opportunity.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Administrator/Data Capturer
Pink and Spicy Creations
Ugie
12.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed ON site contractors' administration {Prepare for safety Audits and Massmart Audit)
- Maintained personnel records and updated internal records to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Assist with completing timesheets for contractor employees and do payroll process.
- Assist at capturing and close complete Work Orders for the Engineering department using the ONKEY system and DMS system.
- Generate and distribute weekly work orders for artisans using the ONKEY system.
HR Officer Intern
PG Bison
Ugie
08.2022 - 02.2024
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Coordinated employee placements and administrative details.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Maintained relationships with personnel using strong collaboration and Teamwork skills.
- Answerphone and perform clerical duties to assist human resource department.
- Developed strong written and verbal communication skills.
- Worked with team to coordinate company events.
- Complete human resource operational requirements by scheduling and assigning employees.
- Improved office efficiency by effectively managing internal communication and correspondence.
- Compile employee requisition.
- Pre-screen resumes prior to sending to corporate hiring managers for consideration.
- Assist with recruitment and selection process.
- Contract renewals and termination process.
- Liaise with payroll department regarding all necessary employment processes and giving new information on salary adjustments.
- Maintain employees filling system.
- Payroll query resolution as and when they occur.
- Process leave and timesheets on a monthly basis.
- Disciplinary and scorecards reports.
- Deal with disciplinary actions, E.g. Draft warnings, sending, draft charge sheets, suspension processes, attend disciplinary hearing and issue disciplinary outcomes.
- Manage employee relations topics as they arise and take appropriate measures to root causes and rectify.
- Prepare bundles and Observe during CCMA cases
Sale Consultant
Vodacom4u
Cape Town
09.2015 - 12.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Vodacom Fibre Consultant
Creative Counsel, LLC
Cape Town
03.2018 - 09.2018
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Signing up new customers for unlimited Home internet.
- Process all application C3D Vodacom fibre system.
- Communicate with service provider in-connection with installations.
HR Intern - Inservice Training
NAPTOSA
Cape Town
04.2013 - 06.2013
- During this time, I was exposed to admin work, Labour relations, and Training and Development.
- Answering in and out coming calls approximate 30 incoming calls , data capturing, record and dissemination on incoming calls, sort and handling mails.
- Prepare of documents for conciliation and arbitration cases.
- Preparation or conduct needs analysis, conduct skills audit, Evaluate training material and design evaluation sheet.
Education
Short Course: Higher Certificate - Occupational Health And Safety
IQ Academy
Western Cape 04.2025 - Current
National Diploma - Human Resource Management
Cape Peninsula University of Technology
Cape Town, South Africa 01.2011 - 12.2014
Skills
Office administration
Customer service
MS office
Administrative support
Microsoft office
Team work
Time management
Personnel management
Communication
Recruiting
Problem-solving
Recordkeeping and file management
Decision-making
Data confidentiality
Deadline adherence
Timeline
Short Course: Higher Certificate - Occupational Health And Safety
IQ Academy
04.2025 - Current
Administrator/Data Capturer
Pink and Spicy Creations
12.2024 - Current
HR Officer Intern
PG Bison
08.2022 - 02.2024
Vodacom Fibre Consultant
Creative Counsel, LLC
03.2018 - 09.2018
Sale Consultant
Vodacom4u
09.2015 - 12.2020
HR Intern - Inservice Training
NAPTOSA
04.2013 - 06.2013
National Diploma - Human Resource Management
Cape Peninsula University of Technology
01.2011 - 12.2014
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