Patrick Michael Benade
Specialist Technician
Port Elizabeth
Summary
Dynamic professional with a proven track record in project planning and system installations, demonstrated in current position. Skilled in customer relations and analytical thinking. I've successfully managed projects and enhanced client satisfaction. Leveraging adaptability and a strong problem-solving ability, I consistently achieve significant outcomes in fast-paced environments. With a positive, can do attitude and always willing to upskill myself. Proficient in management, with solid grasp of industry-specific software. Committed to driving impactful results and contributing to team success.
Overview
15
15
years of professional experience
Work History
Specialist Technician
Security Management Solutions
2018.08 - Current
- Maintaining and Servicing the Private sector clients
- Site Survey
- Managing Projects
- Project Planning
- Actioning Projects
- Quotations
- Managing Staff & Equipment in Department
- Installations ( CCTV, Access Control, Fibre, Networks, Automation, Hardware & Software)
- Product Development (Project Specific)
- Conducted comprehensive competitor analysis to inform strategic decisions.
Managing Director
SSP Solutions
2017.02 - 2018.08
- Managing the Company
- Maintaining and Servicing Clients
- Sales, Quotations, Invoicing
- Stock Management
- Site Survey
- Managing Projects
- Project Planning
- Actioning Projects
- Managing Staff & Equipment in Company
- Installations ( CCTV, Access Control, Fibre, Networks, Automation, Hardware & Software)
- Product Development (Project Specific)
External Accounts Manager and Channel Sales Manage
Pinnacle Africa (Pty) Ltd
2014.09 - 2017.02
- Strengthened relationships with key clients, leading to increased repeat business.
- Product Training to Clients
- Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Sales Consultant/ IT Support
Datacore Technologies (Pty) Ltd
2014.02 - 2014.08
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Cold Calling
- Selling of office automation
- Installing MFP's and support,
- Marketing
- General IT duties
Salesperson (Hardware Specialist)
Incredible Connection
2013.09 - 2014.01
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Stock Control, Stock Taking, Stock Ordering , Merchandising of Stock
Brand Ambassador
Samsung South Africa
2012.07 - 2013.07
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Educated consumers and Store staff about product benefits, leading to increased interest and sales conversions.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Digital Imaging Salesman and Head of Department
Hi-Fi Corporation
2010.07 - 2012.06
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Promoted and up-sold products and services to meet needs of customers.
Laborer
Competitive Construction
2010.05 - 2010.06
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
Barman/Waiter's Assistant
Season Eco Eatery
2010.01 - 2010.04
- Supported management in the planning and execution of promotional events to attract new customers.
- Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
- Maintained proper inventory levels by conducting regular stock checks and placing timely orders.
- Assisted in training new staff members on bar operations, procedures, and customer service standards.
Education
High School Diploma -
Framesby High School
Gqeberha 2001.04 - 2009.01
Certified Fiber Optic Technician
The Fiber Optic Association
South Africa2019-01
Grade E - Security Officer
PSIRA
South Africa 2001.04 -
Firearm Competency
COMPETENCY CERTIFICATE
SAPS 2001.04 -
Basic Fire Fighting
SEESA
South Africa2022-01
First Aid Level 1 Training
SEESA
South Africa2023-01
Working At Heights
EMCARE Eastern Cape
South Africa 2001.04 -
Working in Confined Spaces
EMCARE Eastern Cape
South Africa2023-01
CGSA-CCTV
HIKVISION
South Africa 2001.04 -
Skills
Customer relations
Teamwork and collaboration
Maintenance and repair
Risk management
System installations
Project planning
Decision-making
Self motivation
Problem-solving abilities
Fast Learning
Analytical thinking
Customer relations
Interests
I am a thrill seeker that loves the nature and spending quality time with my family and friends. Outside of my Career my interests are Hunting, Fishing, Motocross, Gaming and Camping.
Timeline
Specialist Technician
Security Management Solutions
2018.08 - Current
Managing Director
SSP Solutions
2017.02 - 2018.08
External Accounts Manager and Channel Sales Manage
Pinnacle Africa (Pty) Ltd
2014.09 - 2017.02
Sales Consultant/ IT Support
Datacore Technologies (Pty) Ltd
2014.02 - 2014.08
Salesperson (Hardware Specialist)
Incredible Connection
2013.09 - 2014.01
Brand Ambassador
Samsung South Africa
2012.07 - 2013.07
Digital Imaging Salesman and Head of Department
Hi-Fi Corporation
2010.07 - 2012.06
Laborer
Competitive Construction
2010.05 - 2010.06
Barman/Waiter's Assistant
Season Eco Eatery
2010.01 - 2010.04
High School Diploma -
Framesby High School
2001.04 - 2009.01
Grade E - Security Officer
PSIRA
2001.04 -
Firearm Competency
COMPETENCY CERTIFICATE
2001.04 -
Working At Heights
EMCARE Eastern Cape
2001.04 -
CGSA-CCTV
HIKVISION
2001.04 -
Certified Fiber Optic Technician
The Fiber Optic Association
Basic Fire Fighting
SEESA
First Aid Level 1 Training
SEESA
Working in Confined Spaces
EMCARE Eastern Cape