Paola Sandoval

Responsible for guiding visitors to the Bellavista Reserve.

• Managed and motivated employees to be productive and engaged in work.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Accomplished multiple tasks within established timeframes.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Established team priorities, maintained schedules and monitored performance.

• Tour Guide: Transfers, Birdwatching, Full Day Tours
• Guided groups of up to 2-30 people on scheduled tours.
• Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
• Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
• Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.

• Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
• Conducted routine performance evaluations for hostess staff members, identifying areas for improvement and growth opportunities.
• Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.

• Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
• Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
• Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
• Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.

- Hotel Reservations, Air Tickets, Cruises.
- Tracking of Tour in Mainland and Galapagos.
- Driver Guide.

• Guided groups of up to 1-40 people on scheduled tours.
• Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
• Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
• Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
• Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
• Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
• Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
• Collected and deposited payments from guests.
• Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
• Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.