Paola Estrella
Quito
Summary
Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
Overview
3
3
years of professional experience
Work History
Call Center Sales Agent
PUBLISTRATEGY
03.2023 - Current
- Sold credit cards and financial products to customers over the phone, consistently meeting or exceeding sales targets.
- Handled inbound and outbound calls to educate customers on various credit card options and benefits.
- Resolved customer inquiries and complaints in a professional and timely manner, ensuring high customer satisfaction.
- Maintained detailed records of customer interactions and transactions in the CRM system.
- Collaborated with team members and supervisors to identify opportunities for improving sales techniques and customer service processes.
- Participated in training programs to stay updated on product knowledge and sales techniques.
- Maintained high call quality standards with clear communication, active listening, and professional demeanor.
Quality Control Assistant
ZOOMPUBLICITY
09.2021 - 02.2023
- Inspected finished garments to ensure they met quality standards and specifications.
- Checked for defects in stitching, fabric, and overall construction.
- Recorded and reported quality issues to the production team for corrective action.
- Collaborated with the production team to improve quality control processes and reduce defects.
Education
Certificate - B2 English
South American Language Center
Av Colón, Quito05.2023
High School Diploma -
Unidad Educativa Municipal Calderón
Quito08.2021
Skills
- Goal-Oriented
- CRM Software
- Call Center Customer Service
- Performance Tracking
- Persuasive Strategies
- Product Descriptions
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Call Center Sales Agent
PUBLISTRATEGY
03.2023 - Current
Quality Control Assistant
ZOOMPUBLICITY
09.2021 - 02.2023
Certificate - B2 English
South American Language Center
High School Diploma -
Unidad Educativa Municipal Calderón
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