Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paola Estrella

Quito

Summary

Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.

Overview

3
3
years of professional experience

Work History

Call Center Sales Agent

PUBLISTRATEGY
03.2023 - Current
  • Sold credit cards and financial products to customers over the phone, consistently meeting or exceeding sales targets.
  • Handled inbound and outbound calls to educate customers on various credit card options and benefits.
  • Resolved customer inquiries and complaints in a professional and timely manner, ensuring high customer satisfaction.
  • Maintained detailed records of customer interactions and transactions in the CRM system.
  • Collaborated with team members and supervisors to identify opportunities for improving sales techniques and customer service processes.
  • Participated in training programs to stay updated on product knowledge and sales techniques.
  • Maintained high call quality standards with clear communication, active listening, and professional demeanor.

Quality Control Assistant

ZOOMPUBLICITY
09.2021 - 02.2023
  • Inspected finished garments to ensure they met quality standards and specifications.
  • Checked for defects in stitching, fabric, and overall construction.
  • Recorded and reported quality issues to the production team for corrective action.
  • Collaborated with the production team to improve quality control processes and reduce defects.

Education

Certificate - B2 English

South American Language Center
Av Colón, Quito
05.2023

High School Diploma -

Unidad Educativa Municipal Calderón
Quito
08.2021

Skills

  • Goal-Oriented
  • CRM Software
  • Call Center Customer Service
  • Performance Tracking
  • Persuasive Strategies
  • Product Descriptions
  • Attention to Detail

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Call Center Sales Agent

PUBLISTRATEGY
03.2023 - Current

Quality Control Assistant

ZOOMPUBLICITY
09.2021 - 02.2023

Certificate - B2 English

South American Language Center

High School Diploma -

Unidad Educativa Municipal Calderón

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Paola Estrella