Pablo Alejandro Del Hierro Calvachi
Senior Project Manager
Quito,P
Summary
A dynamic leader with a proven track record at Algoritmun Ltd., I excel in driving growth through strategic planning and fostering strong vendor partnerships. Skilled in sales and customer relationship management, I've significantly enhanced customer satisfaction and market share. My analytical approach and negotiation prowess have consistently delivered above-target results.
Overview
13
13
years of professional experience
10
10
Certifications
Work History
CCO
Algoritmun Ltd.
08.2023 - Current
- Championed innovative solutions that led to increased customer satisfaction levels across multiple channels.
- Collaborated with cross-departmental stakeholders for the development of strategic plans aligned with company objectives.
- Developed comprehensive reporting structures that enabled data-driven decision making at various organizational levels.
- Coordinated company-wide training programs to improve employee skills and enhance overall performance.
- Increased market share through strategic partnerships and collaborations with industry-leading organizations.
- Successfully managed crisis situations involving customers or employees, implementing necessary corrective actions swiftly.
- Oversaw the development of marketing campaigns to increase brand awareness and drive customer engagement.
- Created succession plans to provide continuity of operations during leadership transitions.
Sales Representative Manager
DCJ Advisors LLC
10.2022 - 08.2023
- Led sales presentations and product demonstrations, showcasing unique value proposition to potential clients.
- Attended industry events and conventions to expain sales opportunities.
- Prepared sales presentations for clients showing success and credibility of products.
Manager of Sales and Production
Algoritmun Ltd.
07.2018 - 09.2022
- Negotiated contracts with suppliers, securing favorable pricing terms while maintaining high standards of quality controls.
- Analyzed market trends and competitor offerings to identify opportunities for growth and expansion.
- Collaborated with cross-functional teams to develop new products that met customer needs and captured market demand.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products. Communicated product quality and market comparisons.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implement Odoo as official ERP system for CRM, Project Management and Accounting procedures.
CEO
Algoritmun Ltd.
09.2018 - 09.2022
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Financial analysis and forecasting. Strategy and planning
- Implementation of QMS compliance with ISO9001:2015
Senior Project Manager, Client Services
Superticket Ecuador
09.2018 - 10.2021
- Reduced overall project costs through diligent budget management, negotiation skills, and efficient resource utilization.
- Facilitated clear communication among team members, stakeholders, and clients throughout all project phases.
- Drove successful completion of complex projects while maintaining full compliance with regulatory requirements and industry standards.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Generate multi vendor pricing calculator for automated access solutions for stadiums.
Sales and Project Coordinator
Padlock Ltd
09.2014 - 06.2018
- Streamlined project coordination processes for enhanced efficiency and improved customer satisfaction rates.
- Improved client retention rates with excellent communication skills, fostering strong relationships, and providing regular updates on project status.
- Provided ongoing support to clients throughout the project lifecycle, ensuring prompt resolution of any issues or concerns that arose.
- Developed customized proposals for each potential client, demonstrating a deep understanding of their unique needs and goals.
- Increased sales revenue by developing and implementing strategic sales plans and coordinating projects with cross-functional teams.
- Negotiated favorable contract terms with vendors, reducing overall project costs without sacrificing quality or timelines.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Lead Engineering Technician
Padlock Ltd.
02.2013 - 02.2014
- Optimized workflow for increased output with the introduction of new tools and software applications.
- Saved significant time by automating repetitive tasks through custom script creation and process optimization.
- Mentored junior technicians to foster skill development, enhancing their ability to contribute effectively within the team setting.
- Contributed to successful project completion through diligent monitoring of schedules, budgets, deliverables, and milestones.
- Managed multiple projects concurrently, prioritizing tasks effectively to meet stringent deadlines.
- Delivered comprehensive training sessions for new hires and existing team members alike, promoting a thorough understanding of departmental procedures and expectations.
- Completed engineering projects and tasks within established timelines and budgets.
- Troubleshot and resolved engineering issues to reduce delays and achieve project milestones.
- Assisted with installation, calibration and testing of engineering systems.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Supervised and directed work of team testing new engineering designs.
Chief Product and Technology Officer
Serpra Ltd.
05.2012 - 04.2013
- Fostered strong partnerships with key clients by understanding their unique needs and delivering tailored solutions that addressed those challenges.
- Mentored and coached junior team members, contributing to their professional growth and skill development.
- Optimized software development lifecycle, reducing time-to-market for new products.
- Collaborated with stakeholders to define product vision, strategy, and requirements.
- Improved core software program delivery performance and reliability.
- Collaborated with third-party vendors to implement new vending fare collection system.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Design and production line using Artificial Intelligence to detect different PVC plastic bottles for reverse vending machine's production line
Supply Sales and Design Consultant
All Power Microcontroller APM
08.2011 - 08.2012
- Printed Circuit Boards design using CAD tools
- Atmel and Microchip microcontroller programming.
- Customized project design for automatic process.
- Sales representative for robotics and automation
- Stock control and supervisor
Education
MBA - Information Technology Project Management
Universidad De Las Americas UDLA
Quito 05.2017 - 2019.05
Bachelor of Science - Mechatronics
Escuela Politécnica Del Ejército
Sangolquí 05.2006 - 2011.05
Skills
Innovative Mindset
Data-driven decision-making
Budgeting control and financial planning
Partnership and Alliance Building
Conflict and crisis Management
Client Relationship and Sales Management
Problem-Solving
Strategic business planning
Task Prioritization
Closing and Negotiation
Profit and Loss Management
Certification
ESPE Innovativa, Ethical Hacking Basic Program
References
- Square GPS México - Navixy LATAM CCO, Julio César López. Email: jc.lopez@navixy.com Mobile: (+52) 5541948528
- IDSens Visual Counter - CCO, Héctor Panadero. Mobile: (+34) 639366462
- Algoritmun Ltd - Senior Developer, Vinicio Salcedo. Mobile: (+593) 986188348
- SKIDATA - Former LATAM Account executive, Christian Paganal. Email: christian.paganal@skidata.com Mobile: (+43) 6642154983
- Padlock Ltd. Former CEO. Santiago Ontaneda. Email: santiago.ontaneda@gmail.com Mobile (+593) 994912329
Personal Information
- DNI/Passport Number: 1721290219
- Date of Birth: 10/30/87
- Nationality: Ecuadorian
- Marital Status: Single - No children
- LinkedIn Profile: https://www.linkedin.com/in/pablo-alejandro-del-hierro-29627573
Hobbies
- Salsa & Bachata amateur dancing
- Cryptocurrency & online trading
- Ethical hacking trials and online contest
- Online training (EdX and Coursera)
- Basketball
Languages
Spanish
Native language
English
Advanced
C1
French
Intermediate (B1)
A1
Italian
Beginner (A1)
A1
Timeline
MITx Online, Becoming an Entrepreneur
08-2024
Wharton School - University of Pennsylvania, Business Strategy
08-2024
CCO
Algoritmun Ltd.
08.2023 - Current
BIP Consultores, ISO 9001:2015 internal auditor
12-2022
Sales Representative Manager
DCJ Advisors LLC
10.2022 - 08.2023
EQA Consulting, No conformities and conflict resolution
06-2021
Odoo ERP, Certified Consultant
06-2020
Universidad de los Andes, Business financial fundamentals
04-2020
CEO
Algoritmun Ltd.
09.2018 - 09.2022
Senior Project Manager, Client Services
Superticket Ecuador
09.2018 - 10.2021
Manager of Sales and Production
Algoritmun Ltd.
07.2018 - 09.2022
MBA - Information Technology Project Management
Universidad De Las Americas UDLA
05.2017 - 2019.05
SKIDATA AG, Handshake - People Access System Engineer
06-2016
Fujitsu Frontech North America, G60 BRU and cash devices handling
02-2015
SKIDATA AG, Certified Car Access System Engineer
01-2015
ESPE Innovativa, Ethical Hacking Basic Program
11-2014
Sales and Project Coordinator
Padlock Ltd
09.2014 - 06.2018
Lead Engineering Technician
Padlock Ltd.
02.2013 - 02.2014
Chief Product and Technology Officer
Serpra Ltd.
05.2012 - 04.2013
Supply Sales and Design Consultant
All Power Microcontroller APM
08.2011 - 08.2012
Bachelor of Science - Mechatronics
Escuela Politécnica Del Ejército
05.2006 - 2011.05
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