Office
Pablo Reino
Licenciado En Administración Pública
Quito
Summary
Dynamic Operations Coordinator with a proven track record at Swissport, enhancing customer satisfaction and optimizing resource utilization. Skilled in process implementation and conflict mediation, I successfully boosted productivity and strengthened client relationships, ensuring compliance and operational efficiency. Committed to driving results through effective communication and strategic planning.
Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Operations Coordinator
Swissport
03.2024 - Current
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Oversaw day-to-day operations of large teams across several sites.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Streamlined operations by implementing efficient processes and procedures.
Intern
SICOBRA
06.2022 - 09.2022
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Assistant
El Rosado
01.2019 - 09.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
General Manager
Variedades Pablito
01.2015 - 01.2019
- Cultivated strong relationships with clients and vendors to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
Licenciatura En Administración Pública - Public Administration
Universidad Central Del Ecuador
Quito, Ecuador 05.2001 -
Skills
Payroll administration
Software
INSOFT
Timeline
Operations Coordinator
Swissport
03.2024 - Current
Intern
SICOBRA
06.2022 - 09.2022
Assistant
El Rosado
01.2019 - 09.2019
General Manager
Variedades Pablito
01.2015 - 01.2019
Licenciatura En Administración Pública - Public Administration
Universidad Central Del Ecuador
05.2001 -
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