Office
Pablo Reino
Licenciado En Administración Pública
Quito
Summary
Dynamic Operations Coordinator with a proven track record at Swissport, enhancing customer satisfaction and optimizing resource utilization. Skilled in process implementation and conflict mediation, I successfully boosted productivity and strengthened client relationships, ensuring compliance and operational efficiency. Committed to driving results through effective communication and strategic planning.
Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Operations Coordinator
Swissport
03.2024 - Current
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Oversaw day-to-day operations of large teams across several sites.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Streamlined operations by implementing efficient processes and procedures.
Intern
SICOBRA
06.2022 - 09.2022
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Assistant
El Rosado
01.2019 - 09.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
General Manager
Variedades Pablito
01.2015 - 01.2019
- Cultivated strong relationships with clients and vendors to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
Licenciatura En Administración Pública - Public Administration
Universidad Central Del Ecuador
Quito, Ecuador 05.2001 -
Skills
Payroll administration
Inventory oversight
Process implementation
Supply ordering
Conflict mediation
Personnel resource allocation
Administrative management
Quality assurance oversight
Employee database management
Quality assurance and control
Cost reduction strategies
Customer relations
Staff supervision
Software
INSOFT
Timeline
Operations Coordinator
Swissport
03.2024 - Current
Intern
SICOBRA
06.2022 - 09.2022
Assistant
El Rosado
01.2019 - 09.2019
General Manager
Variedades Pablito
01.2015 - 01.2019
Licenciatura En Administración Pública - Public Administration
Universidad Central Del Ecuador
05.2001 -