Passion for reading Enthusiastic about physical exercise Amateur musician proficient in guitar, violin, and drums
Pablo Carrera
Hospitality & Tourism Specialist
Salinas
Summary
Dedicated Hospitality, Events and tourism professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
2
2
Languages
Work History
General Manager
Metropolitan English
03.2009 - Current
- Formulated policies and procedures to streamline operations.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Raised property accuracy and accountability by creating new automated tracking method.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Lodge Manager
Sacha Lodge
08.2007 - 09.2008
- Supervised a team of 65 associates from various departments, including housekeeping, food and beverages, engineering, front desk, guest services, excursions, and nature activities, to maintain efficiency and uphold quality standards, ensuring customer satisfaction
- Led and orchestrated the organization of events involving the local indigenous communities, with a focus on facilitating meaningful engagement between hotel guests, primarily Europeans and Americans, and the indigenous communities through participatory ancestral activities.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Spearheaded sustainability initiatives, reducing the lodge''s environmental impact and promoting eco-friendly practices among staff and guests alike.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Events Supervisor
JW Marriott Hotel
04.2003 - 07.2007
- Served as the liaison between the event owner and the banquet department, ensuring meticulous attention to detail in all aspects of event planning and execution.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Coordinated with banquets and kitchen or catering staff on delivery, timing and service style of food.
- Led cross-functional teams in the execution of successful events, fostering collaboration and communication among all stakeholders.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
Public Relations Executive
Salinas Yacht Club
03.1999 - 03.2003
- Managed event coordination initiatives and spearheaded efforts to enhance club's brand image
- Maximized event impact by coordinating logistics, inviting relevant media contacts, and crafting tailored follow-up materials for attendees.
- Negotiated with sponsors to secure brand visibility and partnerships for club events, maximizing event budget
- Generated positive press coverage by pitching compelling stories to national and regional media outlets.
- Collaborated with other departments to develop integrated branding and public relations strategies.
- Organized, managed, coordinated, and promoted club's calendar of social, sports, and cultural events.
- Responsible for initiating contact, management, coordination, and execution of "Juanes and Bacilos" concert within the club.
Education
MBA - Hospitality Administration And Management
Hampden State University
Hampden, Maine, USA 05.2001 -
High School Diploma -
Thomas Alva Edison
Quito, Ecuador 05.2001 -
Skills
Proficient in computer operations; knowledgeable in coding with PHP, HTML, CSS, and JavaScript Skilled in developing web-based applications using WordPress Experienced in SketchUp for 3D layout modeling Familiar with Adobe design and layout tools Experienced in e-learning content development using Storyline and Storyline 360
Interests
Timeline
General Manager
Metropolitan English
03.2009 - Current
Lodge Manager
Sacha Lodge
08.2007 - 09.2008
Events Supervisor
JW Marriott Hotel
04.2003 - 07.2007
MBA - Hospitality Administration And Management
Hampden State University
05.2001 -
High School Diploma -
Thomas Alva Edison
05.2001 -
Public Relations Executive
Salinas Yacht Club
03.1999 - 03.2003