Nozuko Nxoyi
Cluster Specialist
Port Elizabeth
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Organized professional who excels in planning, forecasting, and setting objectives for assigned projects. Adapt at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
21
21
years of professional experience
Work History
Cluster Specialist
Vodacom
Queenstown, South Africa
04.2017 - Current
- Drive target related growth of sales and revenue within the specified are of distribution (Cluster).
- Ensure implementation and success of new products and services across channels and identified opportunities to drive product awareness.
- Manage the distribution points in terms of products and services in the correct channel segments.
- In conjunction with Go-To-Market team, manage distribution channels with a focus area within the allocated cluster.
- Identify strategic marketing events to maximize profitability for area of responsibility, and liaise with GTM team to facilitate promotions and presence branding.
- Achieve the TNPS and NPS targets across all segments and channels.
- Collaborate with Go-To-Market, support and manage performance across distribution points/stores by analyzing, scores/data and opportunity to improve the customer experience.
- Manage store operational compliance via field services and associated systems.
- Ensure policies are adhered to across distribution points/stores.
- Ensure governance and adherence of retail operating model.
- Measure, analyze and Report on a monthly basis on key activities, findings, learnings and areas of improvement and identify opportunities to improve sales and services.
- Provide executive management reports or other applicable or ad hoc reports that may be required.
- Engage and manage the relationship with various stakeholders - Vodacom Head Office, regions teams, suppliers and stores.
- Negotiate and collaborate to achieve the best results outcome that positively impact customer experience (NPS/TNPS/Trade Partner, etc.
- Serving as the first point of contact Branded stores for escalations assistance
- Ensuring that the field targets are achieved via the associated systems.
- Drive Red Flag closures via the regional support structure/field teams.
- Ensuring the regional SLA targets are achieved by the field team
- Transformed underperforming departments with strategic planning efforts focused on process improvement.
- Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.
Assistant Accountant
Vodacom South Africa
Port Elizabeth, South Africa
05.2011 - 03.2017
- Collaborated with team members on special projects, leading to improved interdepartmental communication and understanding of accounting processes.
- Participated in cross-functional team meetings, providing valuable financial insights to inform strategic decision-making by business leaders.
- Monitored bank account activity regularly, identifying potential errors or fraudulent transactions for swift resolution.
- Strengthened internal controls through regular review of policies and procedures, identifying areas for improvement or clarification.
- Enhanced cash flow management through prompt invoicing and effective accounts receivable follow-up procedures.
- Supported audit preparation efforts by compiling relevant documents and addressing auditor inquiries promptly.
- Prepared accurate financial statements for management review, aiding in informed decision-making processes.
- Contributed to the annual budgeting process by providing accurate forecasts and analysis of expenses.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
- Developed strong relationships with vendors, fostering an environment of trust and enabling prompt resolution of any billing discrepancies.
- Continuously sought professional development opportunities, staying current on industry best practices and applying new knowledge to enhance the effectiveness of accounting processes.
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Provided excellent customer service to both internal departments and external clients while addressing inquiries related to invoices or payments promptly.
- Increased profitability by identifying cost-saving opportunities and recommending adjustments to expense allocations.
- Managed fixed asset records, ensuring proper capitalization and depreciation calculations in accordance with company policy and tax regulations.
- Monitored status of payable to facilitate prompt processing.
- Reviewed general ledger entries and assessed accuracy.
- Reconciled company accounts for credit cards, employee expenses, and commissions.
- Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Supervised accounting staff to provide feedback and evaluate progress.
- Contributed to annual budget development and quarterly forecasts to support continuous adherence.
- Maintained detailed financial records of payable status and bank reconciliations.
- Trained new employees on accounting principles and company procedures.
- Prepared working papers, reports and supporting documentation for audit findings.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Provided journal entries and performed accounting on accrual basis.
Fixed Asset Administrator
Airports Company South Africa
Cape Town, South Africa
10.2007 - 04.2011
- Enhanced asset tracking by implementing an efficient asset management system.
- Adhered to relevant statutory/legislative regulations, operational standards, policies, procedures and practices.
- Contributed towards risk management efforts by identifying potential issues related to the ownership or use of company assets, recommending appropriate mitigating actions as needed.
- Assisted in the development of annual budgets by providing detailed information on current asset values and projected needs.
- Assisted in preparation of periodic management accounts, including budgets, forecast, variance analysis and commentaries
- Prepared monthly reconciliations for all applicable ledger accounts and resolve all unreconciled items.
- Created journals on the system
- Prepared reconciliations for relevant balance sheet accounts and resolved all reconciling items.
- Provided support and assistance to the Project Accountant in order to manage the physical verification (bar-coding) and accurate entry of fixed asset data into system.
- Reconciled Capital Management Register to ledger.
- Tracked Fixed Assets including physical inventory.
- Processed and recorded Fixed Assets additions, disposals, adjustments, enhancements, revaluations and transfers
- Loaded, updated and tracked asset movements on system and maintained records.
- Barcoding and verification of assets
Creditors Clerk
Thebe Tourism Group
Cape Town, South Africa
06.2006 - 09.2007
- Produced high-quality communications for internal and external use.
- Checked and allocated invoices for services rendered by supplier
- Matched invoices with the correct order numbers
- Interacted with customers by phone, email, or in-person to provide information.
- Processed creditors invoices and project invoices
- Reconciled creditors invoices with statements
- Processed payments of Capex invoices and contract expenditure
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
Creditors Clerk
Cape Peninsula Organization For The Aged
Cape Town, South Africa
04.2004 - 05.2006
- Produced high-quality communications for internal and external use.
- Processed and captured invoices
- Reconciled invoices with statements
- Processed payments of supplier invoices
- Liaised with suppliers and sorting out their queries
- Handled petty cash
- Balanced Cash Book
- Banking
Administartion Clerk
Harmony Funeral Services
Cape Town, South Africa
11.2002 - 03.2004
- Drafted professional correspondence on behalf of senior staff members, adhering closely to established style guidelines and formatting standards.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Expedited document processing times by utilizing advanced software tools for scanning, indexing, and archiving purposes.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Opened funeral policies for new members
- Updated members policies on the system
- Managed front desk
Education
National Diploma - Accounting
Walter Sisulu University
Butterworth, South Africa 04.2001 -
Skills
Planning and Organizing
Communication
Attention to detail
Customer Relations
Resource Allocation
Root Cause Analysis
Cooking and baking.
I enjoy cooking and baking for my family and also trying out new recipes.
References
Vodacom - Port Elizabeth
Mrs. Alereece Hassan - Finance Manager
082 990 3327 | alereece.hassan@vodacom.co.za
Airports Company South Africa
Mr. Faaiz Isaacs - Management Accountant
084 841 8902 | faaiz.isaacs@airports.co.za
Vodacom - Mthatha/Queenstown
Ms. Thokozile Mandela - County Manager
082 997 2494 | thoko.mandela@vodacom.co.za
Timeline
Cluster Specialist
Vodacom
04.2017 - Current
Assistant Accountant
Vodacom South Africa
05.2011 - 03.2017
Fixed Asset Administrator
Airports Company South Africa
10.2007 - 04.2011
Creditors Clerk
Thebe Tourism Group
06.2006 - 09.2007
Creditors Clerk
Cape Peninsula Organization For The Aged
04.2004 - 05.2006
Administartion Clerk
Harmony Funeral Services
11.2002 - 03.2004
National Diploma - Accounting
Walter Sisulu University
04.2001 -