Nosh Dontsa
Premium Acquisition Banker
Port Elizabeth
Summary
Results-driven Premium Acquisition Banker experienced in client acquisition and customer relationship management. Enhanced client satisfaction through tailored financial solutions and streamlined onboarding processes, while ensuring adherence to banking regulations. Focused on delivering exceptional service and strengthening client relationships to drive engagement.
Overview
16
16
years of professional experience
Work History
Premium Acquisition Banker
Absa Bank
10.2016 - Current
- Utilized advanced data analytics to identify potential clients, driving targeted marketing campaigns and increasing engagement.
- Streamlined the onboarding process for new premium clients, ensuring a smooth transition and adherence to compliance standards.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
Multi Skilled Consultant
FNB
04.2013 - 09.2016
- Conducted thorough risk assessments and compliance checks, ensuring adherence to regulatory standards and best practices.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on new product offerings.
Teller
FNB
10.2010 - 03.2013
- Processed customer transactions accurately and efficiently, enhancing service delivery and customer trust.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed cash handling procedures, ensuring compliance with security protocols and minimizing discrepancies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Education
Postgraduate Diploma - Business Management
MANCOSA
Cape Town, South Africa 04.2001 -
Advanced Diploma - Business Management
MANCOSA
Port Elizabeth, South Africa 04.2001 -
Regulatory Examination Certificate -
Milpark
04.2001 -
National Diploma - Management
Nelson Mandela Metropolitan University
Port Elizabeth, South Africa 04.2001 -
Senior Certificate -
Nqweba Secondary School
Graaff Reinet, South Africa 04.2001 -
Skills
Client acquisition
Customer relationship management
Onboarding process
Regulatory compliance
Compliance checks
Client needs assessment
Customer service
Client satisfaction
Team collaboration
Relationship building
Customer-focused
Self-motivated nature
Timeline
Premium Acquisition Banker
Absa Bank
10.2016 - Current
Multi Skilled Consultant
FNB
04.2013 - 09.2016
Teller
FNB
10.2010 - 03.2013
Postgraduate Diploma - Business Management
MANCOSA
04.2001 -
Advanced Diploma - Business Management
MANCOSA
04.2001 -
Regulatory Examination Certificate -
Milpark
04.2001 -
National Diploma - Management
Nelson Mandela Metropolitan University
04.2001 -
Senior Certificate -
Nqweba Secondary School
04.2001 -
References
Shavauro Patrick
Position: Former Team Leader
Organisation: FNB
Contact: 071 853 0991
Ntsika Sali
Positon: Private Wealth Banker
Organisation: Absa
Contact: 060 603 2300
Soso Pona
Position: Relationship Manager
Organisation: Standard Bank
Contact: 083 730 8365