Nicole Vera
Bachelor's Degree In Ecotourism
Quito
Summary
Dedicated worker with excellent experience in the tourism industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Receptionist and Cashier
Community Hostel
Quito, Provincia de Pichincha
05.2024 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded promptly to inquiries from callers and the people who contacted by WhatsApp and Instagram seeking information and resolved customer problems and complaints addressing inquiries and providing accurate information with an average response time of 10 minutes maximum per request.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Learned duties for various positions and provided backup at key times like in kitchen, service (waitress) and bartenders area.
Senior Travel Agent
TrekEcuador
Quito, Provincia De Pichincha
03.2021 - 04.2024
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Mentored 2 junior agents to improve their sales techniques and industry knowledge, fostering a supportive team environment.
- Managed about 5 high-profile accounts at the time with discretion and professionalism, securing repeat business and referrals.
- Provided guidance on more than 100 visas requirements and passport.
- Developed comprehensive travel packages, flights, accommodations, tours, travel insurance and transportation options to ensure seamless travel arrangements.
- Maximized client retention through exceptional customer service, maintained up-to-date knowledge of industry trends and emerging markets and timely followups.
- Organized exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Roller Speed Skating Instructor
"Light Speed Skating" Club
Quito, Provincia de Pichincha
12.2017 - 01.2021
- Promoted a classroom of 25 kids of ages from 4 to 12 approximately per class about safety, collaboration, and best practices .
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tested and evaluated trainees.
- As a professional skater myself I shared a lot my own experience with them which gave me a lot of credibility with my trainees.
Roller Speed Skating Instructor
"Halcones" Specialized Training Sports Club
Quito, Provincia De Pichincha
09.2016 - 12.2017
- Promoted classroom safety, collaboration, and best practices for kids (ages 4 to 12 approximately).
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tested and evaluated trainees.
- As a professional skater myself I shared a lot my own experience with them which gave me a lot of credibility with my trainees.
Education
Bachelor's Degree in Ecotourism - Tourism And Sustainability
Pontificia Universidad Católica Del Ecuador
Quito, Ecuador 04.2017 - 07.2025
Skills
Data entry
Verbal and written communication
Customer/Client relations
Front desk operations
Customer service
Teamwork and collaboration
Reliability
Problem-solving aptitude
Certification
Cuisine Chef and Professional Pastry Baker
Timeline
Receptionist and Cashier
Community Hostel
05.2024 - 12.2024
Senior Travel Agent
TrekEcuador
03.2021 - 04.2024
Roller Speed Skating Instructor
"Light Speed Skating" Club
12.2017 - 01.2021
Bachelor's Degree in Ecotourism - Tourism And Sustainability
Pontificia Universidad Católica Del Ecuador
04.2017 - 07.2025
Roller Speed Skating Instructor
"Halcones" Specialized Training Sports Club
09.2016 - 12.2017
Cuisine Chef and Professional Pastry Baker
02-2015
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