Nicole Lee For
Sales Director
Port Elizabeth
Summary
Dynamic leader with a proven track record at Cape Plumbing and Bathroom Supplies, excelling in sales strategies and interpersonal communication. Spearheaded initiatives that significantly increased deal sizes, leveraging expert relationship-building skills to foster client loyalty and drive business growth. Achieved notable sales revenue growth by implementing strategic plans and mentoring a high-performing team.
Known for strategic planning, effective team leadership, and fostering high-performance cultures. Expert in client relationship management, negotiation, and delivering results in dynamic environments. Adaptable and reliable, excelling in collaborative settings to meet evolving business needs.
Overview
13
13
years of professional experience
Work History
Sales Director
Cape Plumbing and Bathroom Supplies
08.2020 - Current
- Building high-performing team of sales representatives.
- Boosting sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization''s goals.
- Increased average deal size by upselling additional products and services to existing clients.
- Enhancing customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Developing strong partnerships with external vendors to enhance product offerings and drive higher profit margins.
- Lead a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Utilized consumer trends to shape sales approaches.
- Exceeding sales goals through effective time management and resource allocations.
- Expanding market presence through targeted prospecting efforts, leading to increased brand awareness and new business opportunities.
- Working closely with product teams to understand customer needs and requirements.
- Building relationships with customers and community to establish long-term business growth.
Salesperson
On Tap Plumbing And Bathrooms
02.2019 - 03.2020
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Implemented effective sales strategies to maximize revenue generation.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Hotel Manager
Thornhill Hotel
01.2018 - 12.2018
- Developed and implemented marketing strategies to promote hotel services.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Increased customer service ratings through personable service.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Managed crisis situations, maintaining guest safety and satisfaction during unexpected events.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Depot Manager
Bravo Sleep Products
03.2014 - 10.2017
- Made sound financial decisions in regards to waste, exceptions and junk outs related to local profit and loss.
- Tracked and reported both individual and department productivity, quality and staffing levels and reported progress and concerns.
- Coached, developed and trained current team members to reach business metrics.
- Analyzed operational data to identify areas for improvement and implement necessary changes.
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
- Distributed to all local and non local retail stores
- Ensuring product is of high quality
- Stock controls
- Administration ,running weekly reports
- Optimized warehouse space utilization by reorganizing storage areas and implementing effective stock rotation practices.
Receptionist
JD Supply Chain
07.2012 - 01.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with planning office events and meetings for smooth execution.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
High School Diploma -
Morningside High School
Port Elizabeth, South Africa 04.2001 -
Skills
Sales strategies
Networking and relationship building
Operations
Business development and planning
Goals and performance
Order management
Sales reporting
Client relationship management
Decision-making
Time management
Problem-solving abilities
Active listening
Customer service
Interpersonal skills
Interpersonal communication
Timeline
Sales Director
Cape Plumbing and Bathroom Supplies
08.2020 - Current
Salesperson
On Tap Plumbing And Bathrooms
02.2019 - 03.2020
Hotel Manager
Thornhill Hotel
01.2018 - 12.2018
Depot Manager
Bravo Sleep Products
03.2014 - 10.2017
Receptionist
JD Supply Chain
07.2012 - 01.2013
High School Diploma -
Morningside High School
04.2001 -
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