Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicolas Chediak

Nicolas Chediak

Quito

Summary

Dynamic and versatile hospitality professional with a rich and varied background spanning luxury hotel operations, international brand representation, and media communication. Currently managing daily operations across two boutique properties—Hotel Mama Cuchara in Quito and Hotel Otavalo in Otavalo—for the Art Hotels Ecuador group. Formerly part of the team at Ace Hotel in Toronto, bringing international standards and service insight to his current leadership role. Known for an exceptional work ethic, adaptability, and hands-on experience across all hotel departments. Started his career as a waiter, growing through direct service roles into operational leadership. Also experienced as a radio communicator in Quito, demonstrating strong interpersonal and public speaking skills.

Overview

6
6
years of professional experience

Work History

Duty Manager

Art Hotels
10.2024 - Current
  • Dual-Site Duty Manager for two high-end boutique properties within the Art Hotels Ecuador group, overseeing day-to-day operations at both Hotel MamaCuchara (Quito) and Hotel Otavalo (Otavalo).
  • Demonstrated expertise in luxury hospitality management, including front office operations, guest relations, vendor coordination, and staff supervision across two distinct locations.
  • Proven ability to ensure seamless service delivery, uphold brand standards, and maintain high guest satisfaction in fast-paced, high-expectation environments.
  • Skilled in team leadership, cross-functional coordination, and operational troubleshooting for two geographically separate hotel properties.
  • Trusted with executive-level responsibilities including guest escalation resolution, VIP guest management, and ensuring smooth transitions between departments and shifts.
  • Experienced in managing logistics, staffing, and reporting for multiple properties, with strong organizational and communication skills.

International Sales Internship

OZ Designs CO. Ltd.
06.2024 - 09.2024
  • Completed a 3-month internship focused on international sales strategy, client development, and cross-cultural communication in a fast-paced, global business environment.
  • Engaged in direct communication with international clients, strengthening professional negotiation, customer service, and presentation skills.
  • Applied customer-centered thinking and solution-driven approaches, reinforcing adaptability and service-oriented values central to the hospitality industry.

Server

ACE Hotel
09.2023 - 05.2024
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Built strong rapport with guests, developing a base of regular clients who specifically requested his service.
  • Maintained high service standards in a fast-paced, design-forward hospitality environment, contributing to positive guest experiences and team efficiency.

Live Sports Commentator

Radio Laurier
10.2022 - 04.2023
  • Developed strong organizational and communication skills as a sports commentator in live radio programs
  • Proven ability to research, develop, and implement creative discourse while broadcasting live

Waiter

Essenza Restaurant
01.2022 - 08.2022
  • Responsible for training all new staff
  • Developed and maintained positive working relationships with others to reach business goals



Broadcast Sports Journalist Internship

METROECUADOR
06.2021 - 12.2021
  • Conducted comprehensive research on Champions League, National Ecuadorian League to develop targeted questions for use in guest interviews
  • Assisted in writing articles for online publication, coordinating images and layout to maximize viewership
  • Collaborated with multidisciplinary managers, producers, and technical specialists in the Sports Department
  • Commentary and analysis in both on-air and off-air environments

Marketing Summer Internship

Link Sports
05.2019 - 07.2019
  • Supported promotional campaigns and event strategies for athletes and sponsorships, building skills in branding, guest engagement, and client-facing communication.
  • Contributed to high-energy, detail-driven sports marketing events, gaining valuable experience in creating seamless, impactful experiences—directly transferable to hospitality service excellence.
  • Strengthened abilities in team collaboration, adaptability, and presentation, essential for delivering world-class service in fast-paced, international hospitality environments.


Education

Bachelor of Arts - Anthropology And History

Wilfrid Laurier University
06.2023

Journalism, Broadcast, Marketing, Public Relations

Universidad San Francisco De Quito
2022

High School Diploma -

Colegio Menor San Francisco De Quito
07.2018

Skills

  • Exceptional Work Ethic – Demonstrates unwavering dedication by consistently working extended schedules, including weekends, to ensure operational excellence across both hotel properties
  • Adaptability & Flexibility – Willingly steps beyond formal job responsibilities to support all departments, including front office, housekeeping, F&B, and guest services as needed
  • International Representation – Selected to represent Art Hotels Ecuador at international tourism and hospitality fairs, showcasing strong communication skills on a global stage
  • Operational Leadership – Capable of making quick, informed decisions across multiple hotel locations; trusted to manage emergencies, staffing gaps, and high guest volumes with composure

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Duty Manager

Art Hotels
10.2024 - Current

International Sales Internship

OZ Designs CO. Ltd.
06.2024 - 09.2024

Server

ACE Hotel
09.2023 - 05.2024

Live Sports Commentator

Radio Laurier
10.2022 - 04.2023

Waiter

Essenza Restaurant
01.2022 - 08.2022

Broadcast Sports Journalist Internship

METROECUADOR
06.2021 - 12.2021

Marketing Summer Internship

Link Sports
05.2019 - 07.2019

Journalism, Broadcast, Marketing, Public Relations

Universidad San Francisco De Quito

High School Diploma -

Colegio Menor San Francisco De Quito

Bachelor of Arts - Anthropology And History

Wilfrid Laurier University
Nicolas Chediak