Summary
Overview
Work History
Education
Skills
Languages
Timeline
CRM's
Generic
Nicholas Landman

Nicholas Landman

Port Elizabeth

Summary

Results-oriented Client Services Executive with demonstrated success in exceeding customer expectations and driving business growth. Skilled in building rapport, fostering client success, and contributing to sales and marketing initiatives.

Overview

7
7
years of professional experience

Work History

Client Services Executive

360-OM
05.2022 - Current
  • The running of internal strategy huddles and client facing meetings
  • Ensuring that client actions are recorded and shared post-calls
  • Meeting-minute taking and sharing with the relevant teams and added into the internal CRM system, Asana.
  • Ensuring that my accounts are performing within the set-out client KPI's including budget spend, inbound revenue and Return on Ad Spend.
  • Monitoring team tasks within to ensure that deadlines are maintained and the team is proactive in it's service delivery within the marketing function.
  • Utilize communication channels like Slack and Email to keep clients informed with regular account updates and performance reports.
  • Facilitate the prompt exchange of information in case of client-side issues, enabling us to collaborate effectively on troubleshooting and resolution.
  • Communicating client briefs for static and video creatives to the design team using the CRM, Trello.
  • Regularly communicating with Google and Bing directly for industry insights and marketing tools to best service our clients.
  • An example of client growth for an account in the Lifting Equipment space is that we increased the client's ad-spend spend investment by 100% in a period of 3 months by consistently meeting KPI's and taking advantage of market demand.

Sales Development Representative

360-OM
07.2021 - 05.2022
  • Qualified lead generation using data collection platforms such as Apollo, Seamless and ZoomInfo
  • Running multi-touch sequences including Email-Marketing, LinkedIn messaging, Cold-Calling and Video Messages through the CRM, Outreach.
  • Setting up qualified meetings between the Business Development Manager and Prospective clients
  • Handing over of any important prospect information prior to introductory client calls with the BDM.
  • Sharing of information as requested by prospects varying from our services to any questions on GDPR and data protection information as a result of our outbound marketing efforts.

Sales Development Representative

Growthonics
11.2020 - 05.2021
  • Utilized video messaging, email marketing campaigns, and cold calling to generate qualified sales appointments via the CRM systems, Hubspot and SalesLoft.
  • Developed and implemented SDR training programs, contributing to a streamlined onboarding process and a more efficient sales development team.

Graphic Designer

Creative 365
03.2020 - 09.2020
  • Conceptualized and developed creative solutions that aligned with client needs and vision
  • Ensured client satisfaction by meticulously editing proofs to their specifications and securing sign-off before finalization
  • Maintained brand consistency by adhering to client brand identity and design guidelines
  • Collaborated with cross-functional teams to extend concepts and visuals across various marketing materials
  • Demonstrated strong time management skills by effectively handling multiple client briefs simultaneously.

Owner

Blue Ocean Media & Design
02.2018 - 12.2018
  • Providing Digital Marketing services across various digital platforms with the likes of Facebook, Instagram, Pinterest, Twitter and YouTube etc.
  • Completed Photographic work for the client’s various marketing needs
  • Graphic Design services while keeping the budget, time and production constraints in mind.
  • Video Editing services where needed to produce the best possible content in order to maximize reach and marketing effectiveness.

Telemarketer

The Digital Coach 101
12.2017 - 02.2018
  • Making on average 100 cold calls per day for outbound marketing as per the daily call quota
  • Assisting co-workers with SEO wording/techniques to support our clients with gaining more traction on the internet.

Telemarketer

XYZ Media
10.2017 - 12.2017
  • Outbound marketing via social media networks to gain clients for digital marketing services.
  • Making of over 100 cold calls per day in line with the outbound requirements set by the agency.
  • Following up with clients weekly and servicing them according to their needs if any situations arose.

Front Desk Receptionist

FitXtreme
08.2017 - 09.2017
  • Greeted incoming visitors and managed access to the gym using the biometric system provided.
  • Collected and distributed messages to team members and managers to support open communication and high
    customer service.
  • Operated a multi-line telephone to independently handle over 10 inbound calls each day.
  • Ensuring that the 24 hour gym was safe and secure when working night shifts

Administration Clerk

SLS BIO
01.2017 - 07.2017
  • Answering of any inbound calls for the practice and handling any queries where needed.
  • Setting of patient appointments for the Biokineticist on duty via email, telephone and the MyApointments booking system.
  • Managed Quickbooks and assisted with debt collection for any monies owed to the practice
  • Co-ordinated with Medical-Aids and other medical professionals for the settling of accounts or any other required information for the treatment of the patients.

Education

AI-Powered Shopping Ads Certification -

Google

Google Analytics Certification -

Google

Google Ads Measurement -

Google

Google Ads Video Certification -

Google

Bachelor of Commerce in Law -

Boston City Campus
05.2024

Diploma in Life-Cycle Management -

Hi-Tech International Industry Competition
Port Elizabeth, South Africa
12.2022

Diploma in Graphic Design - Graphic Design

The Blackford Centre
11.2018

National Senior Certificate -

Benoni High School
Benoni, South Africa
12.2016

Skills

  • Fast Learner
  • Customer Service
  • Sales Techniques
  • Communication Skills
  • Problem-Solving Skills

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Hebrew
Beginner (A1)

Timeline

Client Services Executive

360-OM
05.2022 - Current

Sales Development Representative

360-OM
07.2021 - 05.2022

Sales Development Representative

Growthonics
11.2020 - 05.2021

Graphic Designer

Creative 365
03.2020 - 09.2020

Owner

Blue Ocean Media & Design
02.2018 - 12.2018

Telemarketer

The Digital Coach 101
12.2017 - 02.2018

Telemarketer

XYZ Media
10.2017 - 12.2017

Front Desk Receptionist

FitXtreme
08.2017 - 09.2017

Administration Clerk

SLS BIO
01.2017 - 07.2017

AI-Powered Shopping Ads Certification -

Google

Google Analytics Certification -

Google

Google Ads Measurement -

Google

Google Ads Video Certification -

Google

Bachelor of Commerce in Law -

Boston City Campus

Diploma in Life-Cycle Management -

Hi-Tech International Industry Competition

Diploma in Graphic Design - Graphic Design

The Blackford Centre

National Senior Certificate -

Benoni High School

CRM's

  • Asana
  • Hubspot
  • Outreach
  • SalesLoft
  • Trello

Similar Profiles

CREATE PROFILE
Nicholas Landman