Nicholas Landman
Port Elizabeth
Summary
Results-oriented Client Services Executive with demonstrated success in exceeding customer expectations and driving business growth. Skilled in building rapport, fostering client success, and contributing to sales and marketing initiatives.
Overview
7
7
years of professional experience
Work History
Client Services Executive
360-OM
05.2022 - Current
- The running of internal strategy huddles and client facing meetings
- Ensuring that client actions are recorded and shared post-calls
- Meeting-minute taking and sharing with the relevant teams and added into the internal CRM system, Asana.
- Ensuring that my accounts are performing within the set-out client KPI's including budget spend, inbound revenue and Return on Ad Spend.
- Monitoring team tasks within to ensure that deadlines are maintained and the team is proactive in it's service delivery within the marketing function.
- Utilize communication channels like Slack and Email to keep clients informed with regular account updates and performance reports.
- Facilitate the prompt exchange of information in case of client-side issues, enabling us to collaborate effectively on troubleshooting and resolution.
- Communicating client briefs for static and video creatives to the design team using the CRM, Trello.
- Regularly communicating with Google and Bing directly for industry insights and marketing tools to best service our clients.
- An example of client growth for an account in the Lifting Equipment space is that we increased the client's ad-spend spend investment by 100% in a period of 3 months by consistently meeting KPI's and taking advantage of market demand.
Sales Development Representative
360-OM
07.2021 - 05.2022
- Qualified lead generation using data collection platforms such as Apollo, Seamless and ZoomInfo
- Running multi-touch sequences including Email-Marketing, LinkedIn messaging, Cold-Calling and Video Messages through the CRM, Outreach.
- Setting up qualified meetings between the Business Development Manager and Prospective clients
- Handing over of any important prospect information prior to introductory client calls with the BDM.
- Sharing of information as requested by prospects varying from our services to any questions on GDPR and data protection information as a result of our outbound marketing efforts.
Sales Development Representative
Growthonics
11.2020 - 05.2021
- Utilized video messaging, email marketing campaigns, and cold calling to generate qualified sales appointments via the CRM systems, Hubspot and SalesLoft.
- Developed and implemented SDR training programs, contributing to a streamlined onboarding process and a more efficient sales development team.
Graphic Designer
Creative 365
03.2020 - 09.2020
- Conceptualized and developed creative solutions that aligned with client needs and vision
- Ensured client satisfaction by meticulously editing proofs to their specifications and securing sign-off before finalization
- Maintained brand consistency by adhering to client brand identity and design guidelines
- Collaborated with cross-functional teams to extend concepts and visuals across various marketing materials
- Demonstrated strong time management skills by effectively handling multiple client briefs simultaneously.
Owner
Blue Ocean Media & Design
02.2018 - 12.2018
- Providing Digital Marketing services across various digital platforms with the likes of Facebook, Instagram, Pinterest, Twitter and YouTube etc.
- Completed Photographic work for the client’s various marketing needs
- Graphic Design services while keeping the budget, time and production constraints in mind.
- Video Editing services where needed to produce the best possible content in order to maximize reach and marketing effectiveness.
Telemarketer
The Digital Coach 101
12.2017 - 02.2018
- Making on average 100 cold calls per day for outbound marketing as per the daily call quota
- Assisting co-workers with SEO wording/techniques to support our clients with gaining more traction on the internet.
Telemarketer
XYZ Media
10.2017 - 12.2017
- Outbound marketing via social media networks to gain clients for digital marketing services.
- Making of over 100 cold calls per day in line with the outbound requirements set by the agency.
- Following up with clients weekly and servicing them according to their needs if any situations arose.
Front Desk Receptionist
FitXtreme
08.2017 - 09.2017
- Greeted incoming visitors and managed access to the gym using the biometric system provided.
- Collected and distributed messages to team members and managers to support open communication and high
customer service. - Operated a multi-line telephone to independently handle over 10 inbound calls each day.
- Ensuring that the 24 hour gym was safe and secure when working night shifts
Administration Clerk
SLS BIO
01.2017 - 07.2017
- Answering of any inbound calls for the practice and handling any queries where needed.
- Setting of patient appointments for the Biokineticist on duty via email, telephone and the MyApointments booking system.
- Managed Quickbooks and assisted with debt collection for any monies owed to the practice
- Co-ordinated with Medical-Aids and other medical professionals for the settling of accounts or any other required information for the treatment of the patients.
Education
AI-Powered Shopping Ads Certification -
Google
Google Analytics Certification -
Google
Google Ads Measurement -
Google
Google Ads Video Certification -
Google
Bachelor of Commerce in Law -
Boston City Campus
05.2024
Diploma in Life-Cycle Management -
Hi-Tech International Industry Competition
Port Elizabeth, South Africa12.2022
Diploma in Graphic Design - Graphic Design
The Blackford Centre
11.2018
National Senior Certificate -
Benoni High School
Benoni, South Africa12.2016
Skills
- Fast Learner
- Customer Service
- Sales Techniques
- Communication Skills
- Problem-Solving Skills
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Hebrew
Beginner (A1)
Timeline
Client Services Executive
360-OM
05.2022 - Current
Sales Development Representative
360-OM
07.2021 - 05.2022
Sales Development Representative
Growthonics
11.2020 - 05.2021
Graphic Designer
Creative 365
03.2020 - 09.2020
Owner
Blue Ocean Media & Design
02.2018 - 12.2018
Telemarketer
The Digital Coach 101
12.2017 - 02.2018
Telemarketer
XYZ Media
10.2017 - 12.2017
Front Desk Receptionist
FitXtreme
08.2017 - 09.2017
Administration Clerk
SLS BIO
01.2017 - 07.2017
AI-Powered Shopping Ads Certification -
Google
Google Analytics Certification -
Google
Google Ads Measurement -
Google
Google Ads Video Certification -
Google
Bachelor of Commerce in Law -
Boston City Campus
Diploma in Life-Cycle Management -
Hi-Tech International Industry Competition
Diploma in Graphic Design - Graphic Design
The Blackford Centre
National Senior Certificate -
Benoni High School
CRM's
- Asana
- Hubspot
- Outreach
- SalesLoft
- Trello
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