Natalia Cabrera
Degree In Tourism And The Specialization In Hotel And Business Administration
Guayaquil,Guayas
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Business Owner
Nail Factory
Guayaquil, Guayas
09.2022 - Current
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Trained and motivated employees to perform daily business functions.
Assistant Manager
Etheria
Guayaquil, Guayas
11.2018 - 03.2022
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Travel Agent
Viandante
Guayaquil, Guayas
08.2013 - 10.2018
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Helped customers with passport and visa applications.
Airline Customer Service Agent
LATAM Airlines
Guayaquil, Guayas
04.2009 - 07.2012
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated leadership skills in managing projects from concept to completion.
Education
Bachelor Of Tourism Studies - Hotel Management
Universidad Catolica
Guayaquil 04.2000 - 09.2005
Skills
Business planning
undefinedTimeline
Business Owner
Nail Factory
09.2022 - Current
Assistant Manager
Etheria
11.2018 - 03.2022
Travel Agent
Viandante
08.2013 - 10.2018
Airline Customer Service Agent
LATAM Airlines
04.2009 - 07.2012
Bachelor Of Tourism Studies - Hotel Management
Universidad Catolica
04.2000 - 09.2005
Similar Profiles
WENQIAN LIWENQIAN LI
Pure Nail Salon at Nail Shop Manager/ Nail DesignPure Nail Salon at Nail Shop Manager/ Nail Design
Honey PatelHoney Patel
Nail Artist at Designer Nail Products Nail Art StoreNail Artist at Designer Nail Products Nail Art Store
Maxwell DinhMaxwell Dinh
Front Desk Receptionist at Anthony Vince Nail SpaFront Desk Receptionist at Anthony Vince Nail Spa