Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nandipha Mhambi

Admin Duties
Port Elizabeth

Summary

Proven Switchboard Operator with a track record of managing high call volumes at Tembakunye Employment Agencies, showcasing excellent verbal communication and quick-learning abilities. Demonstrated empathy in customer interactions, contributing to reduced hold times and a professional office atmosphere. Skilled in data management and adept at creating efficient, welcoming environments.

Offering strong interpersonal skills and friendly demeanor, eager to learn and excel in professional environment. Brings ability to quickly grasp new concepts and systems, particularly in managing phone systems and providing accurate information to callers. Ready to use and develop problem-solving and communication skills in my role as an administrator. Professional communicator with extensive experience in managing high-volume call environments. Adept at handling multiple tasks simultaneously while maintaining focus on service quality and efficiency. Strong team collaborator who adapts to evolving needs and consistently delivers reliable results. Skilled in telephone etiquette, problem-solving, and customer service.

Overview

6
6
years of professional experience

Work History

Switchboard Operator

Tembakunye Employment Agencies
02.2009 - 07.2009
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Answered calls on three rings and engaged customers with friendly, professional demeanor.
  • Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
  • Documented messages and forwarded to correct individual.
  • Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
  • Connected callers with appropriate professional, department, or business.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Switchboard Operator

Hlumisa Afrika PTY LTD
06.2006 - 01.2008
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Answered calls on three rings and engaged customers with friendly, professional demeanor.
  • Connected callers with appropriate professional, department, or business.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Administrative Clerk

Dr Thutha General Practitioner
08.2003 - 08.2004
  • Entered data into system and updated customer contacts with information to keep records current.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Input data and processed system change to generate accurate reports.
  • Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
  • Managed daily mail distribution for both internal employees and external customers or clients.

Education

High School Diploma -

Morning Star High School
Mthatha, South Africa
05.2001 -

Skills

Excellent verbal communication skills

Quick-learning

Empathy and patience

Flexibility

Dependability

Strong memory

Answering questions

Timeline

Switchboard Operator

Tembakunye Employment Agencies
02.2009 - 07.2009

Switchboard Operator

Hlumisa Afrika PTY LTD
06.2006 - 01.2008

Administrative Clerk

Dr Thutha General Practitioner
08.2003 - 08.2004

High School Diploma -

Morning Star High School
05.2001 -
Nandipha MhambiAdmin Duties