Monique Hicks-Watson
KwikFill/Red Apple
Edmeston
16
Years of experience
Dedicated assistant manager with proven expertise in customer service, money handling, and operational efficiency. Skilled in decision-making and problem resolution to enhance customer experiences.
Work History
Assistant Manager
6 Years 10 Months- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Hardware Manager
2 Years- Led hardware inventory management, ensuring stock integrity and availability for customer needs.
- Conducted regular audits on hardware assets to identify potential areas of improvement and optimize system performance.
- Spearheaded initiatives to enhance customer service experiences within hardware operations.
Front End Supervisor
5 Years- Supervised front-end operations, ensuring efficient customer service and smooth checkout processes.
- Trained and mentored staff on best practices for customer engagement and problem resolution.
- Monitored cash handling procedures, ensuring accuracy and compliance with company policies.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
Education
Associate of Applied Science - Medical Office Administration
Skills
Cash management
Problem-solving
Time management
Customer relations
Inventory management
Decision-making
Timeline
Hardware Manager
Curtis Lumber
06.2022 - 06.2024Read More
Assistant Manager
KwikFill/Red Apple
10.2019 - CurrentRead More
Front End Supervisor
Ocean State Job Lot
09.2010 - 09.2015Read More
Bristol Community College
Associate of Applied Science from Medical Office Administration
Read More