Music
Miselwa Lamani
job seeker
Alexandria
Summary
Dynamic professional with a proven track record at Aegis Startek, excelling in customer service and complaint resolution. Skilled in CRM and active listening, adept at enhancing customer satisfaction and loyalty. Demonstrated ability to manage high-stress situations, ensuring positive outcomes. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Aegis Startek
01.2021 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Educational Assistant
Alexandria High School
09.2020 - 01.2021
Education
High School Diploma -
Universal College Outcomes
Port Elizabeth, South Africa 04.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Complaint resolution
Problem-solving abilities
Call center experience
Complaint Handling
Customer Relationship Management (CRM)
Interests
Cooking
Timeline
Customer Service Representative
Aegis Startek
01.2021 - 08.2024
Educational Assistant
Alexandria High School
09.2020 - 01.2021
High School Diploma -
Universal College Outcomes
04.2001 -
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