Miguel Angel Burgos Martinez
Guayaquil,G
Summary
Hardworking and detail-oriented exports assistant dedicated to providing customer-centered care and support for local and international clients. Team-oriented, reliable. Looking to offer 8 years of experience to challenging new role with room for advancement.
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Assistant Export Manager
EMPACRECI S.A.
Duran, Guayas
07.2017 - Current
- Provided assistance with product documentation for export compliance.
- Created and maintained customer databases, including contact information and sales records.
- Monitored freight forwarding activities to ensure timely delivery of containers.
- Drafted commercial contracts, invoices, packing lists and other related documents.
- Conducted research into target markets to identify opportunities for expansion.
- Developed relationships with suppliers in order to secure competitive prices for goods being exported.
- Interacted directly with clients regarding their orders and questions about their shipments.
- Managed inventory, ensuring accurate stock levels at all times.
- Coordinated logistics processes such as packing, labeling and transportation.
- Participated in meetings with government entities relating to export matters.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Conducted regular team meetings to discuss progress on goals, address issues, and provide updates on changes in procedures of packing, or any changes requires by the final customer.
- Investigated customer complaints regarding product quality or service delivery issues.
- Provided support for storage-related issues in a timely manner.
Education
High School Diploma -
San Jose La Salle
Guayaquil, Guayas01-2011
Some College (No Degree) - Chinese Studies
Beijing Culture And Language University
Beijing, China Skills
- Export compliance
- Export Documentation
- Foreign market analysis
- International trade knowledge
- Product Classification
- Negotiation
- Customer Service
- Document Preparation
- Customs regulations understanding
- Trade finance familiarity
- Transportation Scheduling
- Adaptability and Flexibility
- Excellent Communication
- Customer Assistance
- Adaptability
- Team Collaboration
- Relationship Building
- Time Management
- Multitasking
- Reliability
Affiliations
- Fishing
- Music
Languages
Spanish
First Language
English
Advanced (C1)
C1
Chinese (Mandarin)
Elementary (A2)
A2
Timeline
Assistant Export Manager
EMPACRECI S.A.
07.2017 - Current
High School Diploma -
San Jose La Salle
Some College (No Degree) - Chinese Studies
Beijing Culture And Language University
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