Miguel Angel Ariza Poveda
Quito
Summary
Versatile and dynamic professional with a proven track record in project management and customer support, honed across roles from Event Producer to TGI Fridays. Excelled in enhancing client satisfaction and streamlining operations, showcasing fast learning and strong organizational skills. Achieved significant improvements in client engagement and operational efficiency, demonstrating a commitment to excellence and innovation.
Overview
7
7
years of professional experience
Work History
Freelancer
Event Producers, Advertising and Modeling
01.2021 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Strengthened client relationships with consistent communication and timely project updates.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
Restaurant Waiter
TGI Fridays
04.2019 - 05.2020
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Customer Service Cashier
Farmadescuentos LKG
01.2018 - 11.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor of Arts - Producción Musical Y De Sonido
Universidad San Francisco De Quito
Cumbaya, Ecuador01.2023
Skills
- Customer Support
- Project Management
- Virtual Assistance
- Fast Learning
Guitar Player
I've been playing guitar since I was twelve years old and I completed my seventh semester at the Universidad San Francisco de Quito in a second degree, this time in Guitar Performance, but due to personal reasons I put my studies on hold.
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Freelancer
Event Producers, Advertising and Modeling
01.2021 - Current
Restaurant Waiter
TGI Fridays
04.2019 - 05.2020
Customer Service Cashier
Farmadescuentos LKG
01.2018 - 11.2018
Bachelor of Arts - Producción Musical Y De Sonido
Universidad San Francisco De Quito
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