Michelle Recalde Salgado
Tourism And Hospitality Management
Quito
Summary
Dynamic leader with proven success in team supervision and client service. Problem-solving and staff training, enhancing team productivity and client satisfaction, networker, and consensus builder. Skilled in effective communication and flexibility, achieving significant improvements in event coordination and client relations.
Experienced in directing activities of workgroups. Develops strategies, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Team Leader and Event Supervisor
Clifford Wallace Hospitality Agency
04.2018 - 09.2024
- Supervise catering service and waitstaff for corporate and private events.
- Experience in coordinating corporate and private events, such as cocktails, formal lunches and dinners, conferences, boardroom meetings, restaurants, etc. With excellent performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Workplace Coordinator
Suncorp Group
06.2021 - 07.2023
- Experience in customer service and conflict resolution in workplace environments.
- Welcoming external clients and ensuring that clients feel welcomed and guaranteeing a great reception experience and security during their visit.
- Managing access to private floors and limiting entry to restricted areas by activating security passes.
- Coordination of work teams and delegation of tasks.
- Organizing catering services and general assistance for the executive team according to high client standards.
- Organizing and managing events for internal clients by creating an event roadmap to ensure everything goes according to plan, allowing our team to understand their roles and the event itinerary.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Key Account Executive
Promostock S.A
01.2016 - 01.2017
- Maintain and strengthen relationships with key clients to ensure their satisfaction and loyalty.
- Create tailored sales strategies for each key account to maximize revenue and meet specific client needs.
- Develop comprehensive account plans that outline objectives, potential challenges, and targeted actions for key accounts.
- Negotiate and renew contracts with key clients, ensuring terms are beneficial for both parties.
- Track sales performance and key account metrics to evaluate success and identify areas for improvement.
- Work closely with marketing, product development, and customer service teams to align strategies and address client needs effectively.
- Collect and analyze feedback from clients to understand their needs and improve services/products.
- Conduct research to understand market trends, competitor activity, and potential opportunities for growth within key accounts.
- Prepare and present regular reports on account performance, sales forecasts, and market insights to management.
Administrative Assistant and Sales Coordinator.
Vitek Representaciones Y Comercio CIA LTDA
05.2007 - 06.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Control of routing and distribution of merchandise at the national level.
- Consolidation of information received from merchants and sellers (prices, returns, etc.).
- Problem-solving and negotiation for the generation of new proposals.
- Quality Control of finished products: Immediate resolution of issues related to merchandise failure (exchange, replacement, and shipping).
- Coordination with sellers and suppliers: Distribution and assignment of zones at the national level, delivery of samples for pre-sale, control of periodic visits, and client follow-up.
- Generation of reports based on customer experience in the seller-merchandise relationship.
- Development of administrative tasks: Management of the invoicing system and control of order notes.
Entry of credit notes, withholding receipts, and payments into the system. - Responsible for issuing commercial certificates for our clients.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
High School Diploma -
Metropolitano School
Quito-Ecuador 05.2001 -
Tecnology - Tourism And Hospitality Management
USA Academy
Quito-Ecuador 05.2001 -
Diploma - Diploma of Human Resources Management
Bridge Business College
Sydney-Australia 05.2001 -
Diploma - Leadership And Management
Sydney Business And Travel Academy
Sydney-Australia 05.2001 -
Skills
Team supervision
Teamwork and collaboration
Problem-solving
People management
Client service
Attention to detail
Leading team meetings
Client support
Staff training
Flexibility and Adaptability
Effective Communication
Timeline
Workplace Coordinator
Suncorp Group
06.2021 - 07.2023
Team Leader and Event Supervisor
Clifford Wallace Hospitality Agency
04.2018 - 09.2024
Key Account Executive
Promostock S.A
01.2016 - 01.2017
Administrative Assistant and Sales Coordinator.
Vitek Representaciones Y Comercio CIA LTDA
05.2007 - 06.2015
High School Diploma -
Metropolitano School
05.2001 -
Tecnology - Tourism And Hospitality Management
USA Academy
05.2001 -
Diploma - Diploma of Human Resources Management
Bridge Business College
05.2001 -
Diploma - Leadership And Management
Sydney Business And Travel Academy
05.2001 -
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