Melissa Daniela López Duarte
Tecnóloga Superior En Marketing
Cdla. Guayaquil, Mz.12, S.14-15, Guayaquil, EC
Summary
Polite and professional. Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.
Overview
1
1
year of professional experience
Work History
Call Center Agent
OOOK
06.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring highest quality of service for clients.
Retail Sales Associate
Tennis S.A.
11.2021 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Associate Degree in Marketing - Marketing
Tecnológico Universitario Argos
Guayaquil, Ecuador 05.2001 -
High School Diploma -
Unidad Educativa Bilingüe Javier
Guayaquil, Ecuador 05.2001 -
Skills
- Demonstrated empathy and authenticity in customer interactions, ensuring a positive and supportive experience for clients
- Experienced in managing social media profiles, including content creation, post scheduling, metrics monitoring, and follower engagement
- Proficient in using design software such as Adobe Photoshop and Illustrator
- Knowledgeable and experienced in using Microsoft Office tools, including Word, Excel, and PowerPoint
Customer Service
Community Manager Skills
Graphic Design Skills
Microsoft Office Skills
- Proficient in English, with strong writing and conversational abilities
- Ability to effectively organize and prioritize tasks, meet tight deadlines, and work efficiently in dynamic environments
- Skilled in time management to balance multiple responsibilities and projects effectively
- Proven ability to collaborate effectively, encourage active participation from all team members, and promote a respectful and inclusive work environment
English Language Skills
Organizational Skills
Time Management
Teamwork
Languages
Spanish
Native language
English
Upper intermediate
B2
References
Lic. Pierina Reyes
Marketing Assistant at Healthy Drinks
Phone: (+593) 99 976 5822
Former schoolmate
Ing. Leyther López Duarte
Patient Recruitment Specialist at Fomat Medical Research
Phone: (+593) 93 908 8716
Brother
Timeline
Call Center Agent
OOOK
06.2022 - 08.2022
Retail Sales Associate
Tennis S.A.
11.2021 - 01.2022
Associate Degree in Marketing - Marketing
Tecnológico Universitario Argos
05.2001 -
High School Diploma -
Unidad Educativa Bilingüe Javier
05.2001 -
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