Melanie Miñan

As a Mentor Support Agent (MSA), I provide support, training, and oversight to assigned mentors team, ensuring they have the tools, guidance, and motivation to excel in their roles.

Key Responsibilities:

Support mentors by addressing concerns and providing essential resources.

Deliver training and development to enhance leadership and communication skills.

Oversee mentor performance, ensuring alignment with program goals.

Facilitate clear communication between mentors, students, and stakeholders.

Lead by example, fostering a collaborative and inspiring environment.

Ensure timely and efficient completion of assigned tasks.

• Achieved a 100% mentee satisfaction rate during the Fall 2024 block 1 by delivering exceptional mentorship
• Maintained 100% effectiveness in addressing emergent Required Actions, ensuring timely and accurate responses to critical needs
• Reached a 95.7% scorecard rating, surpassing the company's team goal of 90% and consistently meeting performance metrics
• Enhanced mentee performance by crafting and delivering personalized guidance, resulting in measurable academic improvements and increased engagement
• Designed and executed individualized weekly academic plans tailored to each student's unique learning style and goals, driving consistent progress
• Actively supported the team both individually and collectively, fostering an environment of empathy, trust, and unwavering encouragement

Spearheaded the development of digital marketing strategies and high-impact influencer campaigns for McDonald's Ecuador, under the approval of Arcos Dorados, as well as for Umbrella Suncare. Orchestrated large-scale promotional efforts, leveraging key influencer partnerships to drive awareness and engagement for new product launches.

Engineered innovative brand activations and exclusive events in collaboration with top entertainment partners such as Multicines and Supercines, amplifying brand visibility and consumer engagement. Forged strategic alliances with high-profile influencers and renowned artists, elevating campaign impact and audience reach.

Served as the primary liaison between the advertising agency and brands, streamlining communication and execution to ensure alignment with marketing objectives and maximize results.

This freelance role allowed me to elevate brand presence, strengthen digital engagement, and execute high-performing campaigns, blending strategic vision, creativity, and strong industry partnerships to deliver outstanding outcomes.

• Company Overview: Cuenca, Ecuador
• In 2019, led a team of academic sellers to exceed their performance quotas by over 100%, resulting in the successful hiring of 4 to 10 additional sellers
• In 2020, newly hired academic sellers and marketing specialists were specifically selected for their expertise in social media campaigns and commercial techniques, significantly expanding our client reach nationwide and in neighboring countries such as Peru and Colombia.

• I successfully implemented an entire organizational structure for 25 missionaries in Bolivia, Colombia, Ecuador, Peru, Venezuela.
• I developed multimedia content for mass distribution on social media.
• I trained them monthly and monitored the team weekly.

• Company Overview: Utah, USA
• As budget manager, I achieved an annual savings of 6.6% on a budget of 30 thousand dollars, maintaining the quality of the projects
• I managed and successfully completed 4 construction projects for community benefit and created a multidisciplinary network of contacts
• Managed the planning, execution and monitoring of annual construction projects in coordination with higher levels
• Responsible for negotiation and weekly purchases, contracting and management of suppliers and supervision of 5 contracted builders and 23 volunteers
• Quarterly meetings with government and private entities such as MIES and its high-level representatives
• Utah, USA