Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
References
Additional Information
Certifications Courses
Languages
Timeline
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MELANIE FAYTONG

MELANIE FAYTONG

Guayaquil

Summary

Dedicated Guest Services Officer with proven expertise in enhancing customer satisfaction through effective problem-solving and attention to detail. Committed to delivering exceptional service in dynamic environments.

Overview

12
12
years of professional experience

Work History

Senior Guest Services Officer

Royal Caribbean International
06.2025 - Current
  • Managed daily operations and workflow to ensure team efficiency.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.

Guest Services Officer

Royal Caribbean International
04.2024 - 06.2025
  • Verified customer credit to establish payment method for accommodations.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Addressed customer service issues in an efficient and timely manner while adhering to company policies.

INTERNATIONAL BASED FLIGHT ATTENDANT

Eastern Airlines LLC.
Guayaquil
05.2017 - 10.2023
  • Ensured passenger safety through pre-flight briefings and compliance checks.
  • Provided exceptional customer service during boarding and in-flight experiences.
  • Assisted passengers with special needs and ensured comfort throughout the flight.

HOTEL FRONT DESK

Katarma Hotel
Galapagos Islands
02.2015 - 12.2015

REGULATION AND CONTROL

Ministry of Tourism
Guayaquil
01.2014 - 03.2014

Education

BACHELOR - TOURISM AND HOSPITALITY

ESPOL
Guayaquil, EC
12.2016

Skills

  • Communication
  • Multitasking
  • Teamwork
  • Safety procedures
  • Attention to detail
  • Commitment to learning
  • Conflict resolution
  • Time management
  • Guest feedback analysis
  • Hospitality operations

Personal Information

Nationality: Ecuadorian

Languages

  • English, Advanced
  • Spanish, Native

References

  • Yale Reisman, +15164590933, Manager of crew resource, Eastern Airlines LLC.
  • Juan Carlos Vargas, +971567187613, Aviation Leader Dubai
  • Ken Roberson, Ken.roberson1@gmail.com, In-flight director Dynamic Airways

Additional Information

USA VISA C1D/B1B2, Available for change of residence

Certifications Courses

  • Federal Aviation Administration (FAA) Certified
  • Certified in Boeing 767/777 aircraft type

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Senior Guest Services Officer

Royal Caribbean International
06.2025 - Current

Guest Services Officer

Royal Caribbean International
04.2024 - 06.2025

INTERNATIONAL BASED FLIGHT ATTENDANT

Eastern Airlines LLC.
05.2017 - 10.2023

HOTEL FRONT DESK

Katarma Hotel
02.2015 - 12.2015

REGULATION AND CONTROL

Ministry of Tourism
01.2014 - 03.2014

BACHELOR - TOURISM AND HOSPITALITY

ESPOL

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MELANIE FAYTONG