Mayibongwe Sikempela
Admin Assistant
East London
Summary
Dynamic administrative professional with experience at the Road Accident Fund, excelling in office administration and document control. Proven ability to enhance team performance through effective communication and problem-solving skills. Recognized for improving file organization and streamlining processes, ensuring compliance and efficiency in a fast-paced environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pre-assessment Admin Assistant
Road Accident Fund
02.2024 - Current
- I answered a multi-line phone system, routed calls, and worked with the state attorneys regarding unregistered claims.
- Summons administration, notice of motions, and notices of setdown.
- Delivered excellent service through prompt responses to attorneys' inquiries, addressing concerns effectively.
- Sending instructions to the state attorneys regarding unregistered matters.
- Pre-assessed new claims.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
CAF's Assistant
Road Accident Fund
02.2023 - 01.2024
- Promoted a positive work environment through clear communication and teamwork among staff members.
- Retrieve and dispatch files to the officers.
- Continually improved personal performance by seeking feedback from supervisors and implementing suggestions for growth.
- Maintained compliance with company policies and procedures
- send emails using outlook
Education
National Diploma - Electrical Engineering
Vaal University of Technology
Vanderbijlpark, South Africa 04.2001 -
Skills
Office administration
Administrative support
Data entry
Computer skills
Filing
Microsoft Excel
Microsoft Word
Document control
Problem-solving
Computer proficiency
Time management
Verbal communication
Microsoft outlook
Spreadsheet management
Strong problem solver
Microsoft PowerPoint
Certification
SAMTRAC
Timeline
Pre-assessment Admin Assistant
Road Accident Fund
02.2024 - Current
CAF's Assistant
Road Accident Fund
02.2023 - 01.2024
National Diploma - Electrical Engineering
Vaal University of Technology
04.2001 -
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