Summary
Overview
Work History
Education
Skills
Timeline
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Max Tapia

Max Tapia

Business Administration
Guayaquil

Summary

Dynamic Operations Coordinator at Fresh Avenue Partners with a proven track record in enhancing customer satisfaction and optimizing logistics. Skilled in effective communication and problem-solving, I excel at resolving issues promptly while collaborating with teams to achieve operational excellence. Committed to delivering exceptional service and fostering strong client relationships.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Operations Coordinator

Fresh Avenue Partners
01.2022 - Current
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Worked with vendors to make purchases and reconcile invoices.

Sales Executive

Sumitopo SA
11.2021 - 12.2022
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Identified new market opportunities through diligent research and networking.
  • Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
  • Met existing customers to review current services and expand sales opportunities.

911 Emergency Dispatcher

Corporacion Seguridad Ciudadana
09.2020 - 01.2021
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.

Front Desk Receptionist

Hotel Del Parque
12.2019 - 03.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed all tasks in compliance with company policies and procedures.

Sales Assistant

Hotel Rizzo
03.2017 - 01.2018
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.

Sales Assistant

Nucopsa
02.2015 - 06.2015
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.

Education

BBA - Business

UEES
Guayaquil
05.2001 -

Skills

    Time management

    Self motivation

    Effective communication

    Teamwork and collaboration

    Customer service

    Microsoft office

    Problem-solving abilities

    Attention to detail

Timeline

Operations Coordinator

Fresh Avenue Partners
01.2022 - Current

Sales Executive

Sumitopo SA
11.2021 - 12.2022

911 Emergency Dispatcher

Corporacion Seguridad Ciudadana
09.2020 - 01.2021

Front Desk Receptionist

Hotel Del Parque
12.2019 - 03.2020

Sales Assistant

Hotel Rizzo
03.2017 - 01.2018

Sales Assistant

Nucopsa
02.2015 - 06.2015

BBA - Business

UEES
05.2001 -

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