Mauricio Fernandez
Hospital, Tourism, Medical Interpretation And Customer Service
Quito,P
Summary
Results-driven professional with over a decade of diverse experience in hospitality, tourism, medical interpretation, and customer service. Recognized for proactive problem-solving skills, adeptness with technology, and exceptional communication abilities in English and Spanish. Skilled in providing remote support, coordinating teams, and delivering top-tier client service within multicultural settings.
Overview
14
14
years of professional experience
2026
2026
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Bilingual Medical Interpreter
Voyce Global
05.2023 - 05.2025
- Live interpretation for virtual medical appointments via telehealth.
- Assisted with appointment coordination and documentation.
Freelance Medical Interpreter
Multilingual INT
03.2022 - 04.2023
- Remote interpretation for U.S.-based clinics.
- Supported patient comprehension of diagnoses, treatments, and coverage.
Sales Representative (Seasonal)
Dos Hemisferios Ecuador
09.2021 - 12.2021
- Achieved over $20,000 in wine sales during high season.
- Managed B2B and direct customer accounts across the HORECA sector.
General Manager
La Vieja Europa Restaurant
05.2017 - 05.2021
- Oversaw restaurant operations, HR, supply chain, and customer service.
- Led staff hiring and implemented new workflows.
Hotel Services Coordinator - Coral I & II Cruises
Go Galápagos
08.2016 - 04.2017
- Managed on-board hotel logistics and banquet events.
Front Desk Receptionist
Hilton Colón Quito
05.2014 - 06.2015
- Handled bilingual guest services, bookings, and corporate accounts.
Tour Guide / Transfer Assistant
Mashpi Lodge
08.2013 - 04.2014
- Provided cultural guidance and bilingual assistance during hotel transfers.
Spanish Assistant & Residential Tutor
Ashville College, UK
09.2011 - 07.2012
- Tutored Spanish and supported international students in dorm life.
Education
Bachelor's - Hospitality & Tourism
Universidad de Las Américas
High School Diploma - Science Track
Martim Cerere School
01.2006 - 12.2006
Skills
Bilingual communication (English - Spanish)
Customer service
Team leadership
Conflict resolution
Digital tools: Microsoft 365
Digital tools: Google Workspace
Digital tools: Zoom
Digital tools: EHR/EMR
Cultural insight
Interpretation accuracy
Patient assessment
Call management
Language fluency
Medical terminology
Simultaneous interpretation
Bilingual communication
Consecutive interpretation
Effective communication
Problem-solving
Multitasking
Attention to detail
Certification
Microsoft Office (Excel, Word, PowerPoint) - UDLA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Bilingual Medical Interpreter
Voyce Global
05.2023 - 05.2025
Freelance Medical Interpreter
Multilingual INT
03.2022 - 04.2023
Sales Representative (Seasonal)
Dos Hemisferios Ecuador
09.2021 - 12.2021
General Manager
La Vieja Europa Restaurant
05.2017 - 05.2021
Hotel Services Coordinator - Coral I & II Cruises
Go Galápagos
08.2016 - 04.2017
Front Desk Receptionist
Hilton Colón Quito
05.2014 - 06.2015
Tour Guide / Transfer Assistant
Mashpi Lodge
08.2013 - 04.2014
Spanish Assistant & Residential Tutor
Ashville College, UK
09.2011 - 07.2012
High School Diploma - Science Track
Martim Cerere School
01.2006 - 12.2006
Bachelor's - Hospitality & Tourism
Universidad de Las Américas