Masigcobe Sidelo
Field Service Engineer
Queenstown
Summary
Reliable Senior Field Service Engineer with extensive hands-on experience in troubleshooting, maintenance, and repair of advanced technical equipment. Skilled in delivering top-notch service, ensuring minimal downtime and enhanced customer satisfaction. Adept in complex problem-solving, providing training to junior engineers, and implementing process improvements to streamline operations. Ready to bring high level of technical expertise and dedication to achieving operational excellence.
Experienced in solving complex technical issues with focus on hands-on troubleshooting and innovative problem-solving. Strong communication and interpersonal skills, allowing for effective collaboration with diverse teams and seamless customer interactions. Adaptive and quick to learn, always seeking to enhance technical knowledge and apply it efficiently in field.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Desktop Support Technician
Silulo Ulutho technologies
02.2015 - 02.2024
- Customised desktop environments to meet individual user preferences and work requirements, increasing user satisfaction.
- Facilitated user training sessions on new software and hardware, improving staff competency and reducing dependency on technical support.
Network Technician
Metcalf and Sadh IT (MSIT)
04.2020 - 02.2022
- Implemented disaster recovery plans and backup procedures to protect data integrity and minimise loss during emergencies.
- Engaged in continuous professional development to stay abreast of emerging network technologies and best practices in the field.
- Analysed network traffic patterns using tools and software to anticipate future needs and plan capacity increases accordingly.
- Collaborated with IT team members to design and implement new network solutions tailored to meet organisational growth.
Senior Field Service Engineer
Gijima Technology
04.2022 - I currently work here
- Installed, configured, and maintained sophisticated field service equipment across diverse locations, adhering to stringent safety standards.
- Managed inventory of spare parts and tools, optimising stock levels to support prompt field service activities.
- Troubleshot and repaired critical equipment faults, significantly reducing downtime for clients.
Education
Comptia N+ - Network
Boston City Campus
01.2015 - 01.2015
Comptia A+ - IT techncian
Boston City Campus
01.2014 - 01.2015
Matric - Science
Nkwanca public high school
01.2013 - 01.2013
Skills
Critical thinking
Troubleshooting techniques
Conflict resolution
Advanced cad software
Field service protocols
Technical troubleshooting
Wireless communications
Technical consultancy
Quality assurance oversight
Network configuration
Technical report writing
Professional networking
Network maintenance
On-Site troubleshooting
Languages
3,B1,5,C1,6,C2
Additional Information
Former IT manager
Company : Silulo Ulutho Technologies
Name : Siphamandla Tshuku
Contact : 0827983969
Senior Tech
Company : Metcalf Sahd IT
Name : Damian Haward
contact : 0724754811
Team Leader
Company : Gijima
Name : Shaun Fell
contact : 0634073637 /0641706221
Timeline
Senior Field Service Engineer
Gijima Technology
04.2022 - I currently work here
Network Technician
Metcalf and Sadh IT (MSIT)
04.2020 - 02.2022
Desktop Support Technician
Silulo Ulutho technologies
02.2015 - 02.2024
Comptia N+ - Network
Boston City Campus
01.2015 - 01.2015
Comptia A+ - IT techncian
Boston City Campus
01.2014 - 01.2015
Matric - Science
Nkwanca public high school
01.2013 - 01.2013
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