Martin Merino
Quito
Summary
Dynamic professional with a proven track record at La Palma Polo Club, excelling in sales strategy and client retention. Leveraged analytical thinking to enhance membership growth and collaborated effectively with marketing teams. Skilled in problem-solving, driving cost-effective budget management while fostering strong customer relationships.
Overview
6
6
years of professional experience
Work History
Head of Memberships
La Palma Polo Club
Quito
11.2022 - Current
- Reviewed financial statements including P&L statements to ensure budget targets were met.
- Managed the budget for all membership activities, ensuring cost-effectiveness.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Collaborated with marketing team on campaigns designed to attract potential members.
Broker Consultant
Asertec
Quito
02.2020 - 03.2021
- Determined consumer needs to provide products and services appealing to larger market.
- Managed customer interactions to ensure satisfaction and successful resolution of disputes.
- Drafted detailed reports of customer interactions and transactions.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
Commercial Advisor
Willis Towers Watson
Pittsburgh
02.2019 - 01.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
Bachelor of Science -
Duquesne University
Pittsburgh05-2019
Skills
- Sales strategy
- Marketing collaboration
- Client retention
- Analytical thinking
- Problem-solving
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Head of Memberships
La Palma Polo Club
11.2022 - Current
Broker Consultant
Asertec
02.2020 - 03.2021
Commercial Advisor
Willis Towers Watson
02.2019 - 01.2020
Bachelor of Science -
Duquesne University
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