Travel around the world and learn about different cultures
Marlene Minga
Hospitality and Tourism Management
Summary
Educated tourism professional with love of all things artsy. Highly adept at creating entertaining scripts and well-versed in marketing. Enthusiastic tour guide with passion for cultivating unforgettable travel experiences.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in Tourism position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Museum Tour Guide
HOMERO ORTEGA FACTORY
CUENCA, ECUADOR
01.2023 - Current
- Developed engaging and informative scripts, guiding tour members through attractions.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Built personal relationships with guests to promote positive experiences.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Organized and detail-oriented with a strong work ethic.
Travel Agent
AVVA AGENCIA DE VISAS Y ASOCIADOS
Cuenca, ECUADOR
11.2020 - Current
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Desk Receptionist
KUNA HOTEL
CUENCA, ECUADOR
09.2019 - 03.2020
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with onboarding new clients and securing paperwork completion.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Developed and maintained positive relationships with guests for satisfaction.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Tourist Guide
VANSERVICE INTERNATIONAL
CUENCA, ECUADOR
07.2017 - 08.2018
- Researched information on Cuenca city to provide accurate, detailed tours.
- Guided groups of up to 10/30 people on scheduled tours.
- Maintained vehicles and audio equipment to keep resources working and available for tour use.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
Real Estate Assistant
L&M BIENES Y NEGOCIOS
CUENCA, ECUADOR
03.2013 - 08.2016
- Developed and deployed marketing collateral to promote properties and drive sales.
- Coordinated appointments to show marketed properties.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Facilitated transfer of property ownership from seller to buyer for accurate recordkeeping and compliance.
- Implemented strategies to optimize successful closing of real estate transactions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Travel Agent
EXTREMVENTURA TOURS
Cuenca, Ecuador
01.2010 - 07.2012
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Education
Certificate of Higher Education - HOSPITALITY AND TOURISM
UNITA
CUENCA 09.2009 - 07.2012
A-Levels - ENGLISH
CG CORPORATION
CUENCA 07.2012 - 07.2013
Skills
Tourism development
Travel recommendations
Tourism management
Public speaking
Travel research
Itineraries
Hotel accommodations
Interpersonal communications
Customer/Client relations
Documentation and reporting
Bookkeeping
Customer and client relations
Office administration
Interests
Timeline
Museum Tour Guide
HOMERO ORTEGA FACTORY
01.2023 - Current
Travel Agent
AVVA AGENCIA DE VISAS Y ASOCIADOS
11.2020 - Current
Desk Receptionist
KUNA HOTEL
09.2019 - 03.2020
Tourist Guide
VANSERVICE INTERNATIONAL
07.2017 - 08.2018
Real Estate Assistant
L&M BIENES Y NEGOCIOS
03.2013 - 08.2016
A-Levels - ENGLISH
CG CORPORATION
07.2012 - 07.2013
Travel Agent
EXTREMVENTURA TOURS
01.2010 - 07.2012
Certificate of Higher Education - HOSPITALITY AND TOURISM
UNITA
09.2009 - 07.2012