Maria Fernanda Vela Davila
Quito,Ecuador
Summary
Professional with extensive experience in administrative roles across national and international companies. Possesses advanced English proficiency and strong organizational skills. Demonstrates goal-oriented mindset and adaptability in multifunctional positions. Experienced in various economic sectors in Ecuador and abroad, with a commitment to continuous learning and teamwork.
Overview
26
26
years of professional experience
13
13
years of post-secondary education
Work history
DOCUMENT PROCESSOR
Barrales Law
Boston (Remotely from Quito)
2023.05 - Current
- Use of MyCase platform and SharePoint to keep all the information updated.
- Scanning of mail received on paper and filing into the correct digital client's folder.
- Manage 3 email inboxes connected to different notices received from USCIS and the Immigration Courts.
- Preparation of office reports.
- Improve and organize the documents library, including a variety of legal documents.
- Manage online documents, including editing/labeling documents correctly as needed, and/or changing document names.
- Manage clients' confidential information and upload all necessary documents to their profiles.
- Follow-up of Immigration Court dates (hearings).
- Update appointment notices to the appropriate calendars.
- Schedule clients' preparation appointments for interviews with USCIS and the Immigration Courts.
- Connect with clients over the phone, email, and/or Zoom (video call) to review any information about their cases.
- Follow-up with clients to remind them about court dates and interviews with USCIS.
- Review of clients' FBI & FOIAs Results.
EXECUTIVE ASSISTANT TO THE CEO
SIGO Seguros
Dallas (Remotely from Quito)
2022.06 - 2023.03
- CEO's personal email management.
- Manage & schedule the CEO's personal and business calendar.
- Basic project management: review weekly tasks, processes, and projects due.
- Support managing team members, their work, and results.
- Handling of confidential documents securely, maintaining privacy and trustworthiness within the company.
- Set up automatic bookings online and share booking links with clients as needed.
- Upload/organize files into web-based systems (Dropbox, Google Drive, etc).
- Re-organize files based on products/services/categories.
- Update of spreadsheets
- Email sorting and organization.
- Improve and organize the documents library.
- Liaised with other departments to maintain smooth flow of information across the organisation.
- Booking of flights and hotels for the CEO's domestic meetings.
LEGAL ASSISTANT
Albuja Law LLC
Denver (Remotely from Quito)
2021.11 - 2022.05
- Preparation and filing of family-based petitions, U Visas, VAWA, and other cases with interviews abroad.
- Compilation and analysis of immigration case facts.
- Draft of correspondence.
- Maintenance and organization of clients' documentation.
- Preparation of Affidavits in English that were developed during phone conversations with clients.
- Maintain direct contact with multiple team members and clients.
- Preparation of forms to be sent to USCIS.
- Scan and file of documents.
- Docketwise immigration software input.
- Review clients' documents.
- Gather information regarding potential clients for Marketing purposes.
CLIENT COORDINATOR
Albuja Law LLC
Denver (Remotely from Quito)
2021.01 - 2021.10
- Answer and direct phone calls (potential clients, consultations, and client calls).
- Handle different means of communication with clients via
Vonage Business, Whatsapp, and Zoom. - Provide information by answering questions and requests.
Schedule appointments (consultations, conference calls, signing meetings, case opening meetings) and confirm them one day in advance. - Gather information from potential clients.
- Process consultation payments.
- Issue contracts for new immigration case openings.
- Handle the Attorney's calendar and identify any scheduling
conflicts. - Maintain an updated database of clients and potential clients.
- Manage the Facebook page with posts about events and lives, and answer messages from potential clients.
- Answer phone calls and respond to emails from clients.
- Handle sensitive information in a confidential manner.
COMMERCIAL EXECUTIVE
Metropolitan Touring
Quito
2019.11 - 2020.10
- Advise and sell Metropolitan Touring (MT) products and services based on the U.S. and Canadian Travel Agencies' requirements.
- Check MT products and services availability based on the clients' requests.
- Handle spaces according to due dates and report MT products
and suppliers. - Prepare quotes using the different selling systems.
- Follow-up on quotes sent to clients.
- Increase up-selling and cross-selling opportunities.
- Check Commercial Reports in order to take action based on
productivity and sales. - Comply with collection management according to MT policies.
- Verify pre-operation information within the stipulated time
according to MT policies. - Deliver information to the Operations Department within the
stipulated dates in order to guarantee the perfect delivery of MT products and services. - Keep the client's database updated.
ADMINISTRATIVE ASSISTANT
German-Ecuadorian Chamber of Commerce and Industry
Quito
2019.01 - 2019.11
- Receive visitors at the front desk by greeting, welcoming,
directing, and announcing them appropriately. - Answer, screen, and forward incoming phone calls.
- Provide basic and accurate information in person and via
phone/email. - Receive, sort, and distribute daily mail and deliveries.
- Maintain office security by following safety procedures and
controlling access via the reception desk. - Take staff meeting notes.
- Receive and distribute suppliers' invoices and membership
payments. - Perform other clerical duties such as filing and photocopying.
- Manage and record day-to-day income transactions in the
accounting system. - Management of petty cash transactions.
- Provide support with logistics matters to the Administration and Events Departments.
CRUISE CONSULTANT
Travel Planners
San Juan
2013.02 - 2018.12
- Preparation of cruise trip quotes according to the clients'
expectations and requirements. - Reservation agent for leading cruise lines (Royal Caribbean
International, Celebrity Cruises, Carnival Cruise Line, Norwegian Cruise Line, MSC Cruises, Disney Crusie Line, Princess Cruises, Holland America) in different destinations such as the Caribbean, Panama Canal, Europe, Alaska, and South America. - Customer service and assistance with boarding documents.
- Assistance and reservation of Shore Excursions and activities/
shows on the cruise ships.
CUSTOMER SERVICE REPRESENTATIVE
Telemedik - Call Center
San Juan
2012.08 - 2012.12
- Telephone customer assistance in requirements and
applications for medical plans offered by the Government of
Puerto Rico (Medicaid).
SPONSORSHIP RELATIONS ASSISTANT
Children International
Quito
2008.05 - 2011.06
- Coordination and processing of donations sent by sponsors,
assuring their expectations and children's needs. - Preparation of weekly reports to the Main Office in Kansas on how the sponsors' money was used.
- Translation of sponsors' and children's letters.
- Assistance during sponsors' visits to their sponsored children in Quito.
ADMINISTRATIVE ASSISTANT
Flowers for Kids (Flower Consumption Promoter)
Quito
2006.10 - 2007.10
- Planning the Director's Agenda.
- Assistance to the Director with the logistics for his travels to the U.S. to promote Ecuadorian flower consumption.
- Monthly sponsorship collection to promote Ecuadorian flower
farms abroad. - Perform other clerical duties such as answering phones, filing,
and petty cash management.
"GOLDEN KEY" SERVICE ASSISTANT (Temporary Job)
U.S. Embassy - Commercial Service
Quito
2006.03 - 2006.04
- Make contact with Ecuadorian companies interested in
importing American products. - Scheduling appointments for the American Representatives with potential importers in Ecuador.
- Interpretation assistance to the American Representatives
during their meetings. - Preparation of reports about the meetings and other
representatives' agreements.
DATABASE UPDATE ASSISTANT (Temporary Job)
U.S. Embassy - Agricultural Service
Quito
2004.08 - 2005.02
- Make contact with different Ecuadorian companies and
Government institutions to update their information. - Updated information entry in the Import-Export database.
- Assistance with local agricultural policies research.
- Newspaper clippings.
- Perform other clerical duties.
INTERN
U.S. Embassy - Agricultural Service
Quito
2004.08 - 2004.12
- Receive visitors by greeting, welcoming, directing, and
announcing them appropriately. - Answer, screen, and forward incoming phone calls.
- Receive, sort, and distribute daily mail (internal and external).
- Perform other clerical duties such as filing and photocopying.
DATABASE UPDATE ASSISTANT (Temporary Job)
U.S. Embassy - Agricutural Service
Quito
2002.09 - 2002.10
- Make contact with different Ecuadorian companies and
Government institutions to update their information. - Updated information entry in the Import-Export database.
ADMINISTRATIVE ASSISTANT (Temporary Job)
U.S. Embassy - Agricultural Service
Quito
2001.07 - 2001.08
- Administrative Assistant replacement during her vacation
period. - Assistance to the Marketing and Agricultural Specialists, making contact with the American community, Government Officials, and Ecuadorian companies and Government institutions.
- Receive visitors by greeting, welcoming, directing, and
announcing them appropriately. - Answer, screen, and forward incoming phone calls.
- Receive, sort, and distribute daily mail and deliveries (internal
and external). - Maintain office security by following safety procedures and
controlling access. - Perform other clerical duties such as filing and photocopying.
INTERN
U.S. Embassy - Agricultural Service
Quito
2000.08 - 2000.10
- Answer, screen, and forward incoming phone calls.
- Receive, sort, and distribute daily mail (internal and external).
- Perform other clerical duties such as filing and photocopying.
- Assistance to the Marketing and Agricultural Specialists.
Education
Corporate Communication Specialist -
Universidad Andina Simon Bolivar
Quito, Ecuador 2010.10 - 2011.07
B.A. in International Business -
Pontificia Universidad Catolica del Ecuador
Quito, Ecuador 2001.10 - 2008.04
Bilingual Secretary -
Cardinal Spellman Girls' School
Quito, Ecuador 1994.10 - 2000.07
Skills
DIGITAL SKILLS:
- Social Media
- Zoom
- Google Drive
- Skype
- Gmail
- Microsoft: Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams
SOFT SKILLS:
- Empathy
- Time Management
- Good Communication Skills
- Active Listening
- Detail-oriented
- Self-motivation
- Ability to Work under Pressure
- TeamWork
LANGUAGE SKILLS
MOTHER TONGUE(S): Spanish
Beginner
OTHER LANGUAGE(S): English
Advanced
Listening C1
Beginner
Reading C1
Beginner
Spoken production C1
Beginner
Spoken interaction C1
Beginner
Writing C1
Beginner
References
References available upon request.
Timeline
DOCUMENT PROCESSOR
Barrales Law
2023.05 - Current
EXECUTIVE ASSISTANT TO THE CEO
SIGO Seguros
2022.06 - 2023.03
LEGAL ASSISTANT
Albuja Law LLC
2021.11 - 2022.05
CLIENT COORDINATOR
Albuja Law LLC
2021.01 - 2021.10
COMMERCIAL EXECUTIVE
Metropolitan Touring
2019.11 - 2020.10
ADMINISTRATIVE ASSISTANT
German-Ecuadorian Chamber of Commerce and Industry
2019.01 - 2019.11
CRUISE CONSULTANT
Travel Planners
2013.02 - 2018.12
CUSTOMER SERVICE REPRESENTATIVE
Telemedik - Call Center
2012.08 - 2012.12
Corporate Communication Specialist -
Universidad Andina Simon Bolivar
2010.10 - 2011.07
SPONSORSHIP RELATIONS ASSISTANT
Children International
2008.05 - 2011.06
ADMINISTRATIVE ASSISTANT
Flowers for Kids (Flower Consumption Promoter)
2006.10 - 2007.10
"GOLDEN KEY" SERVICE ASSISTANT (Temporary Job)
U.S. Embassy - Commercial Service
2006.03 - 2006.04
INTERN
U.S. Embassy - Agricultural Service
2004.08 - 2004.12
DATABASE UPDATE ASSISTANT (Temporary Job)
U.S. Embassy - Agricultural Service
2004.08 - 2005.02
DATABASE UPDATE ASSISTANT (Temporary Job)
U.S. Embassy - Agricutural Service
2002.09 - 2002.10
B.A. in International Business -
Pontificia Universidad Catolica del Ecuador
2001.10 - 2008.04
ADMINISTRATIVE ASSISTANT (Temporary Job)
U.S. Embassy - Agricultural Service
2001.07 - 2001.08
INTERN
U.S. Embassy - Agricultural Service
2000.08 - 2000.10
Bilingual Secretary -
Cardinal Spellman Girls' School
1994.10 - 2000.07