María Fernanda Carrillo Méndez
Resumen profesional
Tourism Operations and Hospitality professional with experience in customer service, administrative support, food and beverage operations, and guided tourism. Skilled in coordinating travel logistics, assisting international guests, and working effectively in fast-paced multicultural environments. Recognized for adaptability, teamwork, and a strong commitment to delivering excellent customer experiences. Currently expanding language skills through Italian studies while maintaining an Upper-Intermediate (B2) level of English.
Datos destacados
3
3
Languages
1
1
Certification
4
4
years of post-secondary education
8
8
years of professional experience
Experiencia
Kitchen Assistant
The Hideaway
Cotacachi, Imbabura
2025.03 - 2026.07
- Assisted chefs with food preparation while maintaining food safety and hygiene standards.
- Organized workstations and kitchen supplies to ensure efficient daily operations.
- Supported high-volume service in a fast-paced hospitality environment.
- Worked collaboratively with kitchen staff to deliver excellent service.
Tour Operations & Administrative Assistant
Runa Tupari Native Travel LTDA.
Cotacachi, Imbabura
2024.08 - 2025.02
- Coordinated transportation, restaurant reservations and travel logistics.
- Assisted in planning customized itineraries for domestic and international visitors.
- Delivered guided tours while ensuring exceptional customer service.
- Supported administrative operations and scheduling.
Secretary (Temporary Replacement)
Dra. Paola Jervis
Quito, Pichincha
2022.02 - 2022.04
- Managed daily schedules, appointments, and telephone communications.
- Maintained accurate records and organized administrative documentation.
- Provided professional customer service and assisted visitors in person and by phone.
- Supported daily office operations while ensuring efficient workflow and confidentiality.
Pharmacy Assistant
Lcda. Deysi Méndez
Santa Ana del Táchira, Tachira
2018.11 - 2019.04
- Assisted customers by providing professional and courteous service while helping them find over-the-counter products.
- Managed inventory, stock replenishment, and product organization to ensure accurate availability.
- Supported medication dispensing under the supervision of the licensed pharmacist.
- Maintained cleanliness, organization, and compliance with workplace procedures.
- Processed sales and handled cash transactions when required.
Formación
Higher Technologist - Tourism Operations Management
ISU Cotacachi
2022.05 - 2024.10
Auxiliary physiotherapy course -
Funcade
Quito 2021.06 - 2022.01
Pharmacy assistant course -
Centro Nacional de Computación
Tachira, Venezuela 2017.10 - 2018.09
Enfatiza tus habilidades clave
- Customer Service Excellence
- Tourism Operations
- Guest Relations
- Administrative Support
- Reservation Management
- Food Preparation Assistance
- Time Management
- Team Collaboration
- Adaptability
- Microsoft Office
Personal References
- Sr. Ludwing Franco, The Hideaway, +593 96 830 0366
- Ing. Nataly Morejon, Servicios turísticos, +593 99 719 3281
- Lcda. Verónica Vaca, Hacienda Chorlavi, +593 99 485 8024
- Ing. Mariana Morocho, Consultora Raíces, +593 98 419 7010
- Ing. Juan Benítez, Ex gerente de Runta Tupari, +593 99 458 1999
Languages
Español
Nativo
C2
Inglés
Intermedio
B1
Italiano
Básico
A2
Diplomas
- Certificado de Operador Courier 2021
- Certificado de Primeros auxilios 07 - 2024
- Certificado de A2 durante la carrera
Cronología
Kitchen Assistant
The Hideaway
2025.03 - 2026.07
Tour Operations & Administrative Assistant
Runa Tupari Native Travel LTDA.
2024.08 - 2025.02
Higher Technologist - Tourism Operations Management
ISU Cotacachi
2022.05 - 2024.10
Secretary (Temporary Replacement)
Dra. Paola Jervis
2022.02 - 2022.04
Auxiliary physiotherapy course -
Funcade
2021.06 - 2022.01
Pharmacy Assistant
Lcda. Deysi Méndez
2018.11 - 2019.04
Pharmacy assistant course -
Centro Nacional de Computación
2017.10 - 2018.09