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Maria Eliana Robles De La Torre
Administración De Establecimientos De Alimentos Y Bebidas
Guayaquil,Guayas
Summary
Helpful professional with drive to provide remarkable good service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
5
5
years of professional experience
13
13
years of post-secondary education
3
3
Certificates
4
4
Languages
Work History
Entrepreneur
Bitki Food
Guayaquil , Guayas
02.2021 - Current
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Identified issues, analyzed information and provided solutions to problems.
- Administered marketing calendar and posted new content to coincide with new product and service releases.
- Analyzed and reported social media and online marketing campaign results.
Hotel Manager
Quasar Expeditions
Galapagos Islands , Ecuador
11.2019 - Current
- Verified prepared food met standards for quality and quantity before serving to customers.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Hotel Manager
Royal Galapagos
Galapagos Island , Ecuador
09.2017 - 11.2019
- Improved recreational programming based on feedback from customers and employees.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
Master in Food And Beverage Business Management - Food And Beverage
Ostelea
Barcelona, Spain 10.2021 - Current
Bachelor of Food And Beverage Management - Food Technology And Processing
ISAC, Escuela De Los Chef
Ecuador 07.2008 - 02.2015
High School Diploma -
La Asuncion
Ecuador 04.2001 - 01.2008
Skills
Business planning
Software
Comunication tools
Spreadsheet
Certification
Certified [bitki food ]
Timeline
Master in Food And Beverage Business Management - Food And Beverage
Ostelea
10.2021 - Current
Entrepreneur
Bitki Food
02.2021 - Current
Certified [bitki food ]
02-2021
Certified [ Auditor Haccp]
09-2020
Hotel Manager
Quasar Expeditions
11.2019 - Current
Hotel Manager
Royal Galapagos
09.2017 - 11.2019
Licensed [ Sea Survival ] [ Seaman's Book]
06-2016
Bachelor of Food And Beverage Management - Food Technology And Processing
ISAC, Escuela De Los Chef
07.2008 - 02.2015
High School Diploma -
La Asuncion
04.2001 - 01.2008
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