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Maria Eliana Robles De La Torre
Administración De Establecimientos De Alimentos Y Bebidas
Guayaquil,Guayas
Summary
Helpful professional with drive to provide remarkable good service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
5
5
years of professional experience
13
13
years of post-secondary education
3
3
Certificates
4
4
Languages
Work History
Entrepreneur
Bitki Food
Guayaquil , Guayas
02.2021 - Current
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Identified issues, analyzed information and provided solutions to problems.
- Administered marketing calendar and posted new content to coincide with new product and service releases.
- Analyzed and reported social media and online marketing campaign results.
Hotel Manager
Quasar Expeditions
Galapagos Islands , Ecuador
11.2019 - Current
- Verified prepared food met standards for quality and quantity before serving to customers.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Hotel Manager
Royal Galapagos
Galapagos Island , Ecuador
09.2017 - 11.2019
- Improved recreational programming based on feedback from customers and employees.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
Master in Food And Beverage Business Management - Food And Beverage
Ostelea
Barcelona, Spain 10.2021 - Current
Bachelor of Food And Beverage Management - Food Technology And Processing
ISAC, Escuela De Los Chef
Ecuador 07.2008 - 02.2015
High School Diploma -
La Asuncion
Ecuador 04.2001 - 01.2008
Skills
Business planning
Inventory management
Product development
Kitchen staff coordination
Recipes and menu planning
Cost controls
Computer skills
Client Relationships
Strategic planning and analysis
Brand Management
Software
Comunication tools
Spreadsheet
Certification
Certified [bitki food ]
Timeline
Master in Food And Beverage Business Management - Food And Beverage
Ostelea
10.2021 - Current
Entrepreneur
Bitki Food
02.2021 - Current
Certified [bitki food ]
02-2021
Certified [ Auditor Haccp]
09-2020
Hotel Manager
Quasar Expeditions
11.2019 - Current
Hotel Manager
Royal Galapagos
09.2017 - 11.2019
Licensed [ Sea Survival ] [ Seaman's Book]
06-2016
Bachelor of Food And Beverage Management - Food Technology And Processing
ISAC, Escuela De Los Chef
07.2008 - 02.2015
High School Diploma -
La Asuncion
04.2001 - 01.2008