María Alejandra Riaño
Quito
Summary
Expert in communications, creative design and customer services. Image consultant with two years of experience. Looking for new opportunities to grow professionally. Solid team player with outgoing, positive demeanor and proven skills in establishing good relationships with clients. Motivated to maintain customer satisfaction and contribute to the company success. Creative, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
YouTuber
MarialeR
Quito
07.2022 - Current
- Applied current editing, photography and storytelling tools to tell great stories and engaged with the audience.
- Used Premier and Illustrator to upload content and videos.
- Implemented strategies and tactics to grow followers on social media channels.
- https://www.youtube.com/channel/UCuOd2zi7vRKhyrc5rwkrtag
Podcast Host
Un Podcast Para conocerte
quito
07.2021 - Current
- Hosted 27 episodes and reached over 2500 listeners, winning outstanding ratings and loyal sponsor base.
- Promoted the podcast on digital platforms as Instagram and Youtube.
- You can access the Podcast in the link below https://podcasts.apple.com/us/podcast/un-podcast-para-conocerte/id1585661727
Image Consultant
MarialeR
quito
01.2021 - Current
- Created an online 7 weeks program for women who wanted to transformed their personal image to project their true essence
- Helped women to enhance their personal image to fulfill their goals and heal the relationship with their body.
- Planned a digital strategy to sell the program in different countries (Colombia, United Kingdom, United States, Costa Rica, Mexico, Ecuador).
- Motivated women to become their best version, heal their wounds and apply their non-verbal language effectively through personal development and healing exercises.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Integrated partnerships using strategic initiatives to maximise the experience of each client.
- Served each customer with knowledgeable, friendly support at every stage of shopping and purchasing.
Digital Costumer Sales Coordinator
GUMA
quito
01.2018 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified opportunities and cultivated new business through social media channels.
- Created customized marketing materials to increase product awareness.
- Created content strategies for digital media.
- Met deadlines, exceeding expectations and effectively rolling out Christmas and new year´s campaign.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints. Followed up with the client o maintain high standards of the service.
- Responded to customer requests for products, services and company information.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Communication -
Universidad La Sabana
ColombiaCertification - Image Consultant And Coaching
Diana Ibañes
ColombiaCertification - Nonverbal Language
ON Escuela De Comunicación
Quito02.2021
Certification - Personal Shopper
ELLE Magazine
Madrid10.2020
High School Diploma -
Los Pinos
Quito07.2019
Skills
- Client support
- Adaptive and creative
- Complaint and conflict resolution
- Excellent written and oral communication
- Stress management
- Teamwork skills
- Creative thinking
- Adobe Creative Suite
- Multitasking Abilities
- Good Telephone Etiquette
Languages
Spanish
Native language
english
Proficient
C2
French
Beginner
A1
Timeline
YouTuber
MarialeR
07.2022 - Current
Podcast Host
Un Podcast Para conocerte
07.2021 - Current
Image Consultant
MarialeR
01.2021 - Current
Digital Costumer Sales Coordinator
GUMA
01.2018 - Current
Bachelor of Communication -
Universidad La Sabana
Certification - Image Consultant And Coaching
Diana Ibañes
Certification - Nonverbal Language
ON Escuela De Comunicación
Certification - Personal Shopper
ELLE Magazine
High School Diploma -
Los Pinos
Similar Profiles
DANIELA MERIZALDEDANIELA MERIZALDE
Intern Doctor at Novaclinica Santa CeciliaIntern Doctor at Novaclinica Santa Cecilia
Nicole VeraNicole Vera
Receptionist and Cashier at Community HostelReceptionist and Cashier at Community Hostel
Aaron Joshua Padilla PérezAaron Joshua Padilla Pérez
Assistant at a Physical Rehabilitation Center at Physio FeedbackAssistant at a Physical Rehabilitation Center at Physio Feedback