María José Escalante
MSC. Information Systems & Technology,
Quito,Pichincha
Summary
Resourceful Project Manager with 6 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
10
10
Certifications
9
9
years of professional experience
Work History
Project Manager, Client Services
Verndale
Quito, Pichincha
08.2018 - Current
- Developed and initiated projects, including managing costs, schedule and performance.
- Oversaw projects for E-commerce websites by planning, designing, task and scheduling.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Established performance and service goals and held associates accountable for individual performance.
- Worked with fixed price and time and materials contracts, being responsible of the internal and external communication and running them with cross functional members.
- Managed client relationship for 4-5 accounts in parallel.
- Financial reporting based on rates, hours utilized and forecasting.
- For monthly hour contracts, Scope control about work to be done within the available budget and resources.
- Use of scrum methodology and sprint planning.
- Resourcing and allocation for project needs with shared resources among projects.
- Confluence, JIRA and Tempo management.
IT Project Manager
Verndale
Quito
08.2016 - 08.2018
- Managed maintenance projects with monthly retainers to implement fixes or enhances to existing internal sites.
- Executed projects with remote teams (Boston, Bangalore, Quito, LA).
- Identified issues, analyzed information and provided solutions to problems.
- Managed of Research & Development, Technical Operations projects and initiatives.
- Report progress, blockers and solutions weekly.
- Managed and maintain the repository of initiatives, promoting their prioritization by stakeholders and owners of the initiatives.
- Plan and monitor the execution of activities for the implementation of the initiatives per the SCRUM methodology.
- Developed technical documentation for the execution and implementation of technological components of any kind: infrastructure, development, new technologies, platforms migration, among others.
- Forecasted bench utilization and planning according resources capacity.
IT Business Solution Coordinator
National Social Security Institute
01.2016 - 08.2016
- Coordinated IT Solutions department of National Directorate of Information.
- Oversight for 12-14 people team under the areas of Business Analysis, DB Architecture, Project Managers.
- Planned allocation of team activities and reporting to upper management.
- Controlled and follow up on activities assigned to increase team productivity.
- Generated proposals for improvements: methodology, documentation, management and formalization of processes.
- Implement documentation for optimal processes for the area.
IT Project Manager
National Social Security Institue
01.2014 - 01.2016
- Managed large scale projects and under high pressure for compliance committed dates because of government mandate.
- Coordination between technical and functional areas for WBS activities execution.
- Relevance analysis of internal and external requirements.
- Average staff in charge for the each project: About 5 people.
- Reported project status to upper management and government control entities.
- Troubleshooted issues and performed statistical analysis of incidents to reduce operational burden.
- Applied PMI good practices and methodologies for project management.
- Evaluated projects for internal estimation time and generation of timelines.
IT Analyst
Moderna Alimentos SA
01.2012 - 03.2013
- Managed outsourced contracts: mobile sales system, internal system of authorization levels.
- Administrated and maintained production systems, sales, sales forecasting and data repository (Microsoft Project, .Net).
- Database administration (SQL Server) and programming of Data Transformation Services (DTS).
- Managed organizational intranet website (Joomla, PHP).
- Developed Business Intelligence reports.
- Managed and implemented Active Directory group policies.
- Created internal documentation standards for the Department of Information Technology (ITIL).
IT Analyst
MIES – Social Protection Program
01.2012 - 03.2012
- Planned and conceived computer systems using information engineering, data modeling and structured analysis.
- Managed of government information systems (Credit Human Development, Solidarity Network Protection).
- Developed integration software for Human Development Credit between the Social Protection Program and Institute of Popular Economy and Solidarity.
- Software design and development for the exchange of information between governmental organizations (secure web services).
- Developed documentation standards for procedures in the area of Information Technology (Reviews of contracts, awards, certifications).
Education
M Sc - Information Systems and Technology
University of Michigan
Informatic Systems Engineer -
Polytechnic School of Chimborazo
Skills
Project planning and development
undefinedCertification
Organization
Affiliations
Member of American Association of University Women (AAUW), EEUU.
Member of National Society of Leadership and Success (NSLS), EEUU.
Project Management Institute (PMI) member
Timeline
Project Manager, Client Services
Verndale
08.2018 - Current
IT Project Manager
Verndale
08.2016 - 08.2018
IT Business Solution Coordinator
National Social Security Institute
01.2016 - 08.2016
IT Project Manager
National Social Security Institue
01.2014 - 01.2016
IT Analyst
Moderna Alimentos SA
01.2012 - 03.2013
IT Analyst
MIES – Social Protection Program
01.2012 - 03.2012
Informatic Systems Engineer -
Polytechnic School of Chimborazo
M Sc - Information Systems and Technology
University of Michigan
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