Maiya Grandes Cornejo

• Develop and implement HR policies and procedures that are consistent with the company's overall business objectives.
• Recruit and hire qualified employees to meet the company's staffing needs.
• Develop and implement employee training and development programs.
• Manage employee relations, including resolving employee grievances and conducting disciplinary investigations.
• Administer the company's compensation and benefits program.
• Oversee the performance management process.
• Serve as a liaison between the company and its employees.
• Stay up-to-date on HR laws and regulations.
• Manage the HR department budget.
• Provide HR support to all departments.

• Developed succession plans and promotion paths for staff
• Designed and executed a recruitment restructuring process that took a 13% personnel cost reduction
• Identified company setbacks and developed and implemented solutions
• Communicated strategic planning results to the CEO and addressed any issues that needed tending to
• Spearheaded various HR projects and initiatives across the company to ensure compliance
• Attendance at hearings before the Minister of Labor, Employment and Social Welfare for summons issued against the company in conciliatory proceedings
• Managed and administered 100% of Pre-Employment assessment to prospective candidates
• Advice on the management of human resources subsystems to public and private companies
• Advice and treatment of labor issues, human resources, and social security
• Scheduled interviews for candidates across 40.

• Directed all human resources functions, including recruitment, hiring, training, onboarding and employee relations, and payroll for 1050 people in the company
• Managed and led a 15-persons team of Human Resources professionals
• Cut new hire processing times by 29.9%
• Designed and executed employee benefit programs
• Implement a work policy to reduce unnecessary PTO time by 15%
• Represented employer in unemployment hearings and negotiated
• Managed a 30% headcount reduction and a retention rate of 80% in 1.5 years.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Collaborate with leadership to fortify HR policies that amplify the company's competitive edge.
• Oversee policy, procedure, and compliance undertakings, ensuring all regulatory stipulations are met.
• Create a harmonious working environment, reduce workplace conflicts, ensure fair treatment, and maintain compliance with relevant laws and regulations.
• Develops employee relations strategy, promotes “Great Place to Work” and maintains a union-free environment by leveraging associate engagement.

· Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.

· Work with managers to create employee development plans and goal setting – reviewing performance quarterly

· Provided human resources, recruiting and resource allocation guidance in commercial consulting environment.

· Delivered high-quality solutions with strong attention to detail and adherence to project timelines.

· Presented findings in clear, concise reports that allowed stakeholders to make informed decisions about future strategy implementation.

· Overseeing the recruitment,selection, hiring, and training of new employees

· Formulating career development plans

· Managed employee disputes by employing conflict resolution techniques.

· Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.

· Guided leaders and employees on company policies, programs, benefits and salary administration.

· Motivated employees through special events, incentive programs, and constructive feedback.

· Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.

· Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.

· Support employees through various benefits claims and liaise with carriers to troubleshoot issues.

· Handle requests, unemployment claims, employment verifications, and facilitate fresh hire orientations.

· Create a harmonious working environment, reduce workplace conflicts, ensure fair treatment, and maintain compliance with relevant laws and regulations.

• Elaboration of labour contracts in general in all its modalities, including those of senior management or positions of trust
• Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers
• Established 15 official manuals of Discipline and termination policy, health and safety, code of Conduct, Dress Code, New team member Induction, and Recruitment and Selection forms.
• Assists in the selection, interviewing, and onboarding, of select hourly and salaried team members.
• Conduct regular audits and reviews to identify and mitigate HR related risks and ensure adherence to internal controls.
• Evaluating employee performance to determine whether they are meeting job requirements and complying with company policies and procedures
• Developing and implementing policies regarding employee conduct and workplace safety
• Developing and implementing compensation and benefits packages for employees to attract and retain top talent. Negotiating insurance options
• Identify areas for improvement in the company’s culture and processes
• Developing internal company communications
• Followed all company policies and procedures to deliver quality work.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.

• Identified HR training needs and conducted training for employees to reach business goals
• Managed full cycle of recruiting, hiring and onboarding new employees and performance evaluation
• Assisted Human Resources Director in managing and supporting development and operation of HR with collet, compile and analyze data metric and statistics
• Defined HR policies, manuals and processes
• Executed processes of restructuring.
• Performed budget analysis to control expenditures and predict future budget needs.
• Partners with leadership team as a strategic business partner to influence and collaborate on strategic initiatives, organizational design, engagement elevation, and HR planning.
• Prepare and assembles monthly executive and management reports regarding employment data including turnover statistics.

• Provided updates on HR policy changes to employees to satisfy compliance and state laws
• Meeting arrangement
• Maintained human resources regulatory compliance with local, state laws
• Processed employee claims involving performance issues and harassment
• Developed succession plans and promotion paths for staff.
• Stimulated employee engagement, loyalty, and commitment to values and culture of company, resulting in 80% retention rate increase.
• Implemented new performance review procedures that gained support and full compliance from 86 percent of employees.

• Answer customer questions via email and through our media accounts
• Resolve customer complaints and issues
• Develop and implement customer service routines and processes for employees to follow
• Foster a customer-centric culture in keeping with our brand image
• Collaborate with our marketing and operation department professionals to highlight positive customer experiences and grow the brand.
• Entered data, generated reports, and produced tracking documents.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Utilized proactive communication abilities to resolve employment-related disputes.