Luvo Eric Cuba
Travel Agent
Queenstown
Summary
Proven sales and customer engagement specialist, leveraging expertise from Hifi Corporation to elevate customer satisfaction and drive sales growth. Excelled in upselling strategies and teamwork, significantly enhancing store performance and client relationships. Demonstrated exceptional trend awareness and product merchandising, contributing to a dynamic, achievement-oriented team environment.
Overview
9
9
years of professional experience
Work History
Retail Sales Consultant
Hifi Corporations (JD Group)
12.2018 - 03.2024
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
- Provided constructive feedback on product selection based on customer preferences which led to higher overall satisfaction rates among clientele.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Learnership Program
Amahlathi Local Municipality
07.2017 - 06.2018
- Developed comprehensive training materials to support leadership development initiatives for new program associates.
- Contributed to the development of company-wide leadership best practices, playing an integral role in shaping organizational norms and values.
- Implemented data-driven decision-making processes to guide strategic planning efforts within the Leadership Development Program.
- Cultivated an inclusive learning environment that embraced diverse perspectives and fostered open dialogue among participants.
General Retail Assistant
Eat Sum Meat (Wholesale)
11.2016 - 04.2017
- Enhanced teamwork among staff with effective communication skills and proactive assistance in all areas of store operations.
- Boosted store sales by offering personalized product recommendations to customers based on their preferences.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to urgency while maintaining excellent attention to detail under pressure situations.
- Assisted in loss prevention efforts by monitoring customer activity and reporting suspicious behavior to management.
- Worked as a Cashier time to time.
Field Worker
Lukhanji Local Municipality
02.2015 - 04.2015
- Enhanced team collaboration through clear communication and mutual support during field tasks.
- Conducted field surveys to collect data of local houses.
- Improved field productivity by implementing efficient work procedures and time management strategies.
Education
National Diploma - Tourism
MSC Business College
Cape Town, South Africa 04.2001 -
National Senior Certificate - 1st And 2nd Additional Languages, Tourism, History
Sinako High School
Cape Town, South Africa 04.2001 -
Skills
Customer engagement
Time management
Teamwork and collaboration
Customer follow-up
New customer onboarding
Product merchandising
Product demonstrations
Sales orientation
Customer satisfaction
Upselling strategies
Sales development
Customer engagement
Additional Information
Bolt Driver
Timeline
Retail Sales Consultant
Hifi Corporations (JD Group)
12.2018 - 03.2024
Learnership Program
Amahlathi Local Municipality
07.2017 - 06.2018
General Retail Assistant
Eat Sum Meat (Wholesale)
11.2016 - 04.2017
Field Worker
Lukhanji Local Municipality
02.2015 - 04.2015
National Diploma - Tourism
MSC Business College
04.2001 -
National Senior Certificate - 1st And 2nd Additional Languages, Tourism, History
Sinako High School
04.2001 -
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