Luis Campoverde
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Project Manager Coordinator
Telconet Latam
08.2022 - Current
- Developed and initiated projects, managed costs, and monitored performance.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Analyzed project performance data to identify areas of improvement.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed and implemented strategic project plans to meet business objectives.
- Monitored project progress, identified risks and took corrective action as needed.
Technical Support Engineer
Telconet Latam
07.2013 - Current
- Coordinate different activities according optical department.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Served as primary point of contact for support relating to owned solutions and products.
- Manage, support and administration of POTN/OTN/DWDM/SDH/PTN network inside the company.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Documented faults and bugs for referral to development staff for use in updates.
- Performed root cause analysis of reported issues to enact corrections.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Designed tailored engineering solutions for customers based upon key requirements.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Maintained response times to support business continuity.
- Updated and maintained current customer support database.
- Delivered Tier-3 support and SME input to internal and external customers.
- Gathered trend data from customer calls and interactions.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Communicated with stakeholders to share critical technical information and deliver project updates.
Education
M.D. - Project Management
ESCUELA DE NEGOCIOS ESPAE - ESPOL
Guayaquil-Ecuador10.2021
Desarrollo De Emprendimiento Y Liderazgo Ciudadano - Entrepreneurship
Escuela De Emprendimiento Y Liderazgo Ciudadano
Guayaquil-Ecuador08.2019
PacketLight Networks Certified System Engineer WDM Solutions - Telecommunications
Packet Light Networks
Tel-Aviv - Israel05.2017
Training Course On CITRANS 640 PTN Equipment -
FiberHome Telecommunications Technical Co. LTD
Wuhan-China06.2017
White Belt Six Sigma - Entrepreneurship
The Bottom Line
Guayaquil-Ecuador02.2014
Yellow Belt – Six Sigma -
Tecnológico De Monterrey
Monterey - México05.2014
Bachelor of Science - Telecommunications
ESCUELA SUPERIOR POLITECNICA DEL LITORAL - ESPOL
Guayaquil-Ecuador02.2013
Training Course On OTN/SDH Equipment's - Telecommunications
FiberHome Telecommunications Technical Co. LTD
China11.2013
Skills
- Project Planning
- Functional and Business Requirements
- Account Development and Networking
- Systems Design Documentation
- Microsoft Office Suite Expertise
- Testing
- Staff Training
- Performance Improvement
- Project Scope Analysis
- Project Management
- Data Review
- Processes and Procedures
- Systems Installation, Configuration and Upgrading
- Forecasting
- Expense Reports
- Client Relations
- Information Technology Management
Additional Information
B2 English Level
Spanish native speaker
Timeline
Project Manager Coordinator
Telconet Latam
08.2022 - Current
Technical Support Engineer
Telconet Latam
07.2013 - Current
M.D. - Project Management
ESCUELA DE NEGOCIOS ESPAE - ESPOL
Desarrollo De Emprendimiento Y Liderazgo Ciudadano - Entrepreneurship
Escuela De Emprendimiento Y Liderazgo Ciudadano
PacketLight Networks Certified System Engineer WDM Solutions - Telecommunications
Packet Light Networks
Training Course On CITRANS 640 PTN Equipment -
FiberHome Telecommunications Technical Co. LTD
White Belt Six Sigma - Entrepreneurship
The Bottom Line
Yellow Belt – Six Sigma -
Tecnológico De Monterrey
Bachelor of Science - Telecommunications
ESCUELA SUPERIOR POLITECNICA DEL LITORAL - ESPOL
Training Course On OTN/SDH Equipment's - Telecommunications
FiberHome Telecommunications Technical Co. LTD
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