Luis Alberto Rivera Morla

Responsibilities as Server:

• Delivered exceptional table service to an average of 50–70 guests per shift in a busy, fast-paced environment
• Accurately took customer orders using POS system and communicated effectively with kitchen staff
• Recommended daily specials and upsold appetizers, desserts, and beverages, increasing average check size by 15%
• Resolved guest concerns with empathy, ensuring satisfaction and fostering return visits

As Shift Supervisor:

• Led and supervised a team of 8–12 servers and hosts during assigned shifts
• Coordinated staff schedules, delegated tasks, and ensured coverage during peak hours
• Conducted pre-shift briefings on specials, guest preferences, and service standards
• Monitored food preparation and service flow, communicated delays, and optimized table turnover
• Trained new hires in hospitality excellence, POS usage, and compliance with health/safety protocols
• Managed cash handling and end-of-day financial reconciliation