Lonwabo Maselewa
Manager and Administration
Gqeberha
Summary
Accomplished Store Manager with a robust background at TFG Group, adept in customer service management and team development. Excelled in enhancing store operations and achieving a significant improvement in employee training and store merchandising. Proven track record in driving results through strategic leadership and a keen focus on exceeding KPIs.
Overview
10
10
years of professional experience
38
38
years of post-secondary education
2
2
Certifications
Work History
Store Manager
TFG Group
Eastern Cape
01.2015 - 01.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Sales Assistant
TFGroup (Markham)
Eastern Cape
01.2012 - 01.2015
- Admin Control
- Shift Leader
- Increased sales by building strong customer relationships and providing excellent service.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Organized in-store promotions to increase awareness of new product lines.
- Conducted product demonstrations, significantly boosting daily sales figures.
Education
Some College (No Degree) - Store Manager
TFG Retail Academy
Johannesburg, South Africa 01.2019 - 11.2019
Some College (No Degree) - Wholesale And Retail Generic Management
W & RSETA
Johannesburg, South Africa 01.2015 - 11.2024
High School Diploma -
Nombulelo High School
Grahamstown, South Africa 01.1998 - 12.2024
Skills
Customer Service Management
Employee Training
Store Merchandising
Team Development
Languages
Xhosa
Advanced (C1)
English
Advanced (C1)
afrikaans
Beginner (A1)
Certification
National Certificate NQF5
Timeline
Some College (No Degree) - Store Manager
TFG Retail Academy
01.2019 - 11.2019
W&RSETA
11-2016
Store Manager
TFG Group
01.2015 - 01.2022
Some College (No Degree) - Wholesale And Retail Generic Management
W & RSETA
01.2015 - 11.2024
National Certificate NQF5
01-2015
Sales Assistant
TFGroup (Markham)
01.2012 - 01.2015
High School Diploma -
Nombulelo High School
01.1998 - 12.2024
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