Lizelle Van Staden
Medical Assistant
East London
Summary
Dynamic and compassionate professional with extensive experience in healthcare settings, notably with Dr. M.J. Olivier. Demonstrated expertise in medical records management and patient relations, enhancing office efficiency and patient satisfaction. Skilled in emergency care and adept at using initiative to address and resolve patient needs. Proven ability to improve workflow and patient experience through effective communication and organizational skills.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Medical Assistant/Receptionist
Dr. M.J. Olivier
09.2021 - 08.2024
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Checked patient medical aids, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
- Assisted with minor procedures and dealt with all emergency cases until the doctor became available
Call Center Operator
Priority Care Ambulance Service
02.2020 - 06.2020
- Contributed to streamlined workflows by completing assigned administrative tasks in an organized and timely manner.
- Utilized strong multi-tasking abilities to manage multiple lines simultaneously while maintaining focus on each individual caller''s needs.
- Streamlined operations with consistent adherence to company policies and procedures related to call center tasks.
- Supported cross-functional departments by accurately routing calls as needed, promoting an efficient workflow throughout the organization.
- Navigated complex computer systems to access vital information needed for successfully assisting customers with their needs.
Basic Ambulance Assistant
ER24
04.2015 - 12.2019
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic emergency medical care that addressed physical, emotional, and spiritual needs.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency medical care and emerging trends in healthcare delivery.
Education
Basic Ambulance Assistant Certificate - Emergency Medicine
Impact Emergence Thecnologies
Welkom; Free State 04.2001 -
High School Diploma -
Grens High School
East London 04.2001 -
Skills
Initiative-taking
Medical office procedures
Patient check-in and check-out
Medical receptionist experience
Wound care
Patient relations
Medical records management
Appointment management
Telephone etiquette
Patient education
Timeline
Medical Assistant/Receptionist
Dr. M.J. Olivier
09.2021 - 08.2024
Call Center Operator
Priority Care Ambulance Service
02.2020 - 06.2020
Basic Ambulance Assistant
ER24
04.2015 - 12.2019
Basic Ambulance Assistant Certificate - Emergency Medicine
Impact Emergence Thecnologies
04.2001 -
High School Diploma -
Grens High School
04.2001 -
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