Lihle Sonti
Customer Experience Agent
East London
Summary
Professional with strong background in customer engagement and satisfaction. Proven track record in effectively resolving issues and enhancing client experiences. Excel in team collaboration and adaptable to changing needs. Skilled in communication, problem-solving, and building rapport with clients.
Overview
7
7
years of professional experience
Work History
Customer Experience Agent
Herotel PTY LTD
07.2023 - Current
- Handling all customer queries directed at customer care, Incoming customers complaints.
- High level monitoring of tickets and Proactive retention on detracting customers.
- Up-selling of existing customers to Herotel packages, analyzing customer needs and suggesting new packages.
Personal Assistant (Part Time)
Wesbou Cash Loans
06.2019 - 12.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Helping with daily time management, making travel arrangements, and running errands when requested.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Junior Travel Consultant (Intern)
Beyond Infinity Travel and Tours
01.2018 - 12.2018
- Developed strong relationships with clients, leading to repeat business and referrals.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Utilized industry software tools to efficiently manage client profiles and reservation details.
- Coordinated complex multi-destination trips involving flights, accommodations, activities, transfers, insurance policies by working closely with suppliers.
Education
Bachelor of Arts - Geography And Sociology
University of Free State
Bloemfontein, South Africa 04.2001 -
Diploma - Travel And Tourism
Damelin College
Bloemfontein, South Africa 04.2001 -
High School Diploma -
Tlokweng Senior Secondary School
Sterkspruit 04.2001 -
Skills
Call center experience
Complaint handling
Microsoft office suite
Ability to work under pressure
Strong communications skills
Strong Attention to detail
Ability to Multitask
CRM software
Additional Information
References available upon request
Timeline
Customer Experience Agent
Herotel PTY LTD
07.2023 - Current
Personal Assistant (Part Time)
Wesbou Cash Loans
06.2019 - 12.2022
Junior Travel Consultant (Intern)
Beyond Infinity Travel and Tours
01.2018 - 12.2018
Bachelor of Arts - Geography And Sociology
University of Free State
04.2001 -
Diploma - Travel And Tourism
Damelin College
04.2001 -
High School Diploma -
Tlokweng Senior Secondary School
04.2001 -
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