KIARA MICHELLE HERNANDEZ
1717 W HANNA AVE Tampa FL,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
PROSPECT AIR SERVICE
03.2025 - 08.2025
- Responded to customer requests for products, services, and company information.
- Transport passenger in wheelchairs to diffrents gates at the airport.
- Utilized Spanish proficiency to build relationships with Spanish-speaking customers.
- Implemented and developed customer service training processes.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
Receptionist
I&G INTERNATIONAL SERVICE INC
01.2025 - 04.2025
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
High School Diploma -
USF TAMPA CAMPUS
TAMPASkills
- Business growth and retention
- Verbal and written communication
- Problem-solving
- Customer education
- Incoming call management
- Upselling
- Appointment scheduling
- Salesforce proficiency
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
PROSPECT AIR SERVICE
03.2025 - 08.2025
Receptionist
I&G INTERNATIONAL SERVICE INC
01.2025 - 04.2025
High School Diploma -
USF TAMPA CAMPUS
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