Kharla Viera Bravo
Law Student
Guayaquil,G
Summary
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Call Center Operator
Banco De Machala
02.2022 - 05.2024
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained staff on operating procedures and company services.
- Utilized strong multi-tasking abilities to manage multiple lines simultaneously while maintaining focus on each individual caller''s needs.
Assistant
Banco De Machala
02.2024 - Current
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
Saleswoman
DAMMTOR Tommy Hilfiger
10.2021 - 12.2021
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
Law Intern
Banco Del Pacifico
02.2021 - 08.2021
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Provided vital support during courtroom proceedings, resulting in smooth case management and timely resolutions.
Education
High School Diploma -
INTERAMERICANO
Ecuador 05.2001 -
Master of Studies in Law -
Universidad De Especialidades Espíritu Santo
UEES 12.2026
Skills
Product and service knowledge
Money handling abilities
Order documentation
Data Evaluation
Excellent Communication
Goal Setting
Microsoft Office
Multitasking Abilities
Staff education and training
Problem-solving aptitude
Work References
- Ing. Gregorio Prieto Castillo, Supervisor de Call Center, Banco de Machala, 0959484024
- Abg. José Eduardo Cheing, Subgerente de Asesoría Jurídica, Banco del Pacífico, 0958938905
References
- Ing. Laura Baidal Arreaga, Jefe de Liquidación de Operaciones, Banco del Pacífico, 0986288612
- Ing. Carlos Bravo, Gerente de calidad, ReyBanPac C.A, 0991400158
Timeline
Assistant
Banco De Machala
02.2024 - Current
Call Center Operator
Banco De Machala
02.2022 - 05.2024
Saleswoman
DAMMTOR Tommy Hilfiger
10.2021 - 12.2021
Law Intern
Banco Del Pacifico
02.2021 - 08.2021
High School Diploma -
INTERAMERICANO
05.2001 -
Master of Studies in Law -
Universidad De Especialidades Espíritu Santo