KERRI-ANN DAY

KEMPSTON AGRI

05.2021 - Current

Boosted customer retention by providing exceptional product support and addressing user concerns.
Assisted with product launches and demonstrations for CLAAS machines to showcase functionality.
Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
Managed CRM databases and captured phone numbers and email addresses to contact customers for follow-ups.
Led cross-functional projects to align product production and logistics with the customer needs, achieving high satisfaction rates.
Streamlined product ordering processes, ensuring a products timely market entry and maximizing impact.
Continually expanded knowledge of CLAAS machine product line as well as the CLAAS digital solutions products and services.
Supported sales representatives during client meetings by providing knowledge on specific features or functionalities of the given product line.
Planned and procured products and accurately communicated information to users or sales representatives.
Assisted in training various new team members.
Optimized inventory management, ensuring timely availability of products for customers.
Generated reports to track performance and analyze product trends.
Installed, configured and maintained computer systems and network connections.
Assisted in updating and maintaining of ordering portal for sales representatives.