KEITH T MAPURANGA
Assistant Manager/ Barista
Gqeberha
Summary
With extensive experience in a fast-paced retail environment, my focus has consistently revolved around team leadership and operational efficiency. Throughout my career, I have refined my skills in resource management and consistently delivering exceptional customer service. Currently, I am seeking to transition into a new field where I can leverage my expertise and contribute to challenging roles. Motivated by a strong desire to make a valuable impact, I am eager to take on my next professional endeavor.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Assistant Manager/ Barista
Seattle Coffee Company
11.2019 - Current
- Expertly prepare and serve a diverse range of premium coffee and tea beverages to exacting standards.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Engage with customers to take orders and offer tailored beverage recommendations, building customer loyalty.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Conduct stock counts and update inventory systems.
- Handle daily banking tasks for the store.
Web & Graphics Designer
Forex Trading School
03.2019 - 11.2019
- Communicated effectively with clients throughout the design process, gathering feedback and making necessary revisions to achieve desired results.
- Enhanced client satisfaction by delivering high quality graphic design projects on time and within budget constraints.
- Completed final touches for projects before rollout.
- Put together videos for social media, advertising, and informational purposes.
Internet Retailer
Kamelee
04.2018 - 02.2019
- Analyzed sales data and trends to identify areas of improvement and implement necessary changes for growth.
- Developed strong relationships with vendors, negotiating favorable terms and pricing for merchandise.
- Updated items sold through MS Suites
Education
Information Technology -
BULAWAYO POLYTECH
Bulawayo 01.2015 - 11.2016
CompTIA A+ - IT
LUPANE STATE UNIVERSITY
Bulawayo 09.2016 - 11.2016
Skills
- CompTIA A certification
- Teamwork
- Knowledge of Windows and Mac operating systems
- Proficient in Microsoft Office Suite
- Troubleshooting and problem-solving
- Knowledge of networking and security
- Excellent customer service skills
- Sales
Operations management
Referrence
Available upon request
Timeline
Assistant Manager/ Barista
Seattle Coffee Company
11.2019 - Current
Web & Graphics Designer
Forex Trading School
03.2019 - 11.2019
Internet Retailer
Kamelee
04.2018 - 02.2019
CompTIA A+ - IT
LUPANE STATE UNIVERSITY
09.2016 - 11.2016
Information Technology -
BULAWAYO POLYTECH
01.2015 - 11.2016
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