Kathleen Nowers
Somatologist / Cosmetologist
Port Elizabeth
Summary
I have proven somatology as well as administrative experience with a track record of enhancing client satisfaction and streamlining operations at Dr SL Nowers Dental Surgery as an administrative PA, as well as within my own Beauty / Aesthetics business.
I am skilled in a wide area of beauty / somatology treatments / products, customer service, and implementing effective organizational systems.
I am organized and dedicated, offering keen attention to detail and strong decision-making skills to manage tasks that are expected of me to perform. I am a self-motivated individual, with a work ethic to perform effectively in independent or team environments.
I am responsible, punctual and a productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Administrative Assistant
Dr SL Nowers
Port Elizabeth
2024.01 - Current
- Called patients to confirm scheduled appointments day in advance.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Provided prompt, polite and professional in-person and telephone customer service.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Somatologist /Licensed Cosmetologist
Self
Port Elizabeth
2020.09 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Real Estate Intern
Remax Independent Properties
Port Elizabeth
2023.04 - 2023.12
- Assisted clients in finding suitable properties by arranging and conducting property tours.
- Generated leads through cold calling and networking events, expanding clientele base consistently.
- Managed social media platforms to engage prospects and promote available properties effectively.
- Collaborated with team members to develop innovative marketing strategies for maximizing property exposure.
- Advocated for client needs and obtained desired considerations for sales and purchases.
Salon Cosmetologist / Somatologist
Beautiful You
Port Elizabeth
2020.04 - 2020.08
- Maintained clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Educated clients on care processes and advised on further care and products.
- Increased salon revenue by upselling additional services and retail products to clients.
- Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
Beauty Therapist
Juan Joubert
Port Elizabeth
2019.05 - 2019.08
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Educated clients on care processes and advised on further care and products.
Education
Health & Beauty International Qualifications - Health & Beauty, Cosmetology
Total Concept Academy
Port Elizabeth, South Africa 2016.01 - 2017.11
High School Diploma -
Victoria Park High School
Port Elizabeth, South Africa 2011.01 - 2015.12
Skills
Time Management
Appointment Scheduling
Customer and client relations
Verbal Communication
Documentation and Recordkeeping
Scheduling
Sales and Upselling
Skincare product knowledge
Client consultation abilities
Skin analysis competency
Customer Service
Relationship Building
Retail experience
Brand Awareness
Products knowledge
Flexibility and Adaptability
Timeline
Administrative Assistant
Dr SL Nowers
2024.01 - Current
Real Estate Intern
Remax Independent Properties
2023.04 - 2023.12
Somatologist /Licensed Cosmetologist
Self
2020.09 - Current
Salon Cosmetologist / Somatologist
Beautiful You
2020.04 - 2020.08
Beauty Therapist
Juan Joubert
2019.05 - 2019.08
Health & Beauty International Qualifications - Health & Beauty, Cosmetology
Total Concept Academy
2016.01 - 2017.11
High School Diploma -
Victoria Park High School
2011.01 - 2015.12
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