Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Cronología
Generic
Karolina Obando

Karolina Obando

Resumen profesional

I am a person who strives at all times to guarantee customer satisfaction. I have extensive professional experience and solid knowledge of the sector. I consider myself versatile and capable of combining several tasks. With extensive experience in work environments where commitment and the ability to work as a team are valued. I am characterized by my dynamism, proactivity and enthusiasm. I have good digital knowledge. I am looking to develop professionally.

Datos destacados

1
1
year of professional experience
5
5
years of post-secondary education

Experiencia

Commercial assistant

Cosecha Roja Café
Quito
06.2022 - Actual
  • Communication with customers through different means to offer the company's products and services.
  • Making prospecting calls to identify new business opportunities.
  • Commercial contact via telephone, email and social networks, sales to small accounts and monitoring of new opportunities.
  • Customer relationship management, including post-sales monitoring and incident resolution.
  • Collaboration in the design and development of new products or services based on customer feedback.
  • Participation in events and meetings to seek new business opportunities.
  • Compliance with sales objectives established in collaboration with the sales team.
  • Support in the preparation and execution of commercial events to promote products or services.
  • Coordination with the rest of the departments in the preparation of orders and monitoring until delivery.
  • Support to the sales team to achieve the established commercial goals.
  • Attention and channeling of customer complaints and claims, ensuring their resolution.
  • Proposal of new services and products that offer competitive advantages.
  • Updating and maintaining commercial documentation, including rates and product catalogues.
  • Compliance with the assigned closing quota, achieving customer loyalty and satisfaction.

Call center supervisor

UNIVERSIDAD DE LAS AMERICAS
QUITO
08.2021 - 02.2022
  • Development of strategies to achieve sales or support goals with the team.
  • Satisfactory and efficient customer service by telephone, email and live chat.
  • Advising clients on current and additional products and services.
  • Attention to customer queries and/or complaints.
  • Performance evaluation and constructive feedback for agents under supervision.
  • Analysis and response to trends in interactions with customers to improve services.
  • Compilation of information and documentation from clients for the feasibility study.
  • Sending informative material and other documents to clients.

Formación

Bachelor in International Business - COMERCIO EXTERIOR

UNIVERSIDAD DE LAS AMERICAS
QUITO
08.2018 - 01.2024

Enfatiza tus habilidades clave

  • Preparation and management of documentation
  • Communication skills
  • Client portfolio management
  • Business strateg
  • Proactivity and initiative
  • Customer account management
  • Effective problem solving
  • Telephone sales
  • Goal planning
  • Customer service

Cronología

Commercial assistant

Cosecha Roja Café
06.2022 - Actual

Call center supervisor

UNIVERSIDAD DE LAS AMERICAS
08.2021 - 02.2022

Bachelor in International Business - COMERCIO EXTERIOR

UNIVERSIDAD DE LAS AMERICAS
08.2018 - 01.2024

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Karolina Obando