Karen Joubert
Customer Service Specialist
Uitenhage
Summary
Dedicated Customer Service Specialist with a strong background in customer interaction, problem-solving, and communication. Known for delivering exceptional customer experiences, maintaining high-quality standards, and ensuring customer satisfaction. Recognized for outstanding attention to detail, excellent telephone etiquette, and the ability to effectively handle inquiries in both English and Afrikaans. Adept at working with scripts, adhering to quality assurance guidelines, and adapting to new tools and technologies in remote customer service roles.
Overview
2015
2015
years of professional experience
Work History
Owner/Manager
01.2005 - 12.2014
- Owned and managed a successful jumping castle franchise, overseeing marketing, sales, stock control, and customer relations
- Developed business strategies to boost sales, implemented advertising campaigns, and managed operations efficiently
Digital Marketing Entrepreneur
- Currently developing and launching digital marketing products and an online store
- Designing unique digital products and managing all aspects of product creation and branding
- Gained expertise in AI tools and website creation to stay updated with modern technology trends
- Managing digital marketing strategies, including social media, paid ads, and content marketing
- Handling customer inquiries, sales, and online engagement to maximize customer satisfaction
- Continuously learning and utilizing different tools for business growth and efficiency
Customer Service Specialist
- Provided excellent customer service in call center roles, ensuring customer satisfaction and resolving inquiries efficiently
- Only Afrikaans-speaking consultant, frequently requested by returning customers due to outstanding service
- Assisted customers with personal loans, guiding them through the process and ensuring compliance with financial regulations
- Managed inbound and outbound calls, handling pre-approved client lists and assisting them with loan applications
- Successfully handled customer complaints and resolved issues with professionalism and efficiency
- Maintained high QA standards, ensuring compliance with company protocols and customer satisfaction metrics
- Known for going above and beyond to meet customer needs, earning repeat clients and positive feedback
Education
Higher Certificate -
Supply Chain Management
Short Course - undefined
Logistics Management & Order Processing
Certification - undefined
Content Marketing
Certification - undefined
Facebook Marketing
Certification - undefined
ADC
Course - undefined
Advanced ChatGPT
Skills
Excellent verbal and non-verbal communication skills
Customer-focused
Strong attention to detail
Exceptional telephone etiquette
Professionalism
Problem-solving
Conflict resolution expertise
Ability to work efficiently with scripts
Follow QA guidelines
undefinedDigital Marketing And Entrepreneurship
- Currently developing and launching digital marketing products and an online store.
- Designing unique digital products and managing all aspects of product creation and branding.
- Gained expertise in AI tools and website creation to stay updated with modern technology trends.
- Managing digital marketing strategies, including social media, paid ads, and content marketing.
- Handling customer inquiries, sales, and online engagement to maximize customer satisfaction.
- Continuously learning and utilizing different tools for business growth and efficiency.
Timeline
Owner/Manager
01.2005 - 12.2014
Short Course - undefined
Logistics Management & Order Processing
Certification - undefined
Content Marketing
Certification - undefined
Facebook Marketing
Certification - undefined
ADC
Course - undefined
Advanced ChatGPT
Digital Marketing Entrepreneur
Customer Service Specialist
Higher Certificate -
Supply Chain Management
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