Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KaLynn "Kay" Painter

Denver

Summary

Experienced AI Data Trainer with a proven track record of delivering high-quality training data to support and improve conversational AI systems. Skilled in remote collaboration, data evaluation, and applying complex rubrics, I consistently exceed performance benchmarks while bringing a thoughtful, human-centered approach to every task. Known for clear communication, adaptability, and strong problem-solving skills, even under tight deadlines, I’m passionate about contributing to AI's future through precision and people-first thinking.

Overview

11
11
years of professional experience

Work History

Advanced AI Data Trainer

Invisible Technologies
04.2024 - Current
  • Collaborated with a 350+ member team on a high-priority project for the industry leader in AI development, completing nearly 100,000 diverse tasks.
  • Specialized in video captioning, audio annotation, evaluations (EVALS), RLHF (Reinforcement Learning with Human Feedback), and SFT (Supervised Fine-Tuning).
  • Consistently delivered high-quality work while meeting strict AHT (Average Handle Time) benchmarks in a fast-paced environment.
  • Applied complex rubrics to evaluate outputs, ensuring evolving standards for accuracy and clarity.
  • Communicated effectively in a fully remote, asynchronous team environment and contributed feedback to improve internal tools and workflows.
  • Edited and proofread drafts of articles and other documents.

Customer Service Representative

Progressive
04.2022 - 04.2024
  • Handled 50 to 70 inbound calls daily, resolving billing and account inquiries efficiently.
  • Achieved first-call resolution rate of 78%, reducing repeat calls significantly.
  • Maintained customer satisfaction rating between 92% and 95% through effective support.
  • Ensured accurate updates of customer records and internal documentation across various platforms.

Bar Manager

Peak Beverage
07.2019 - 05.2022
  • Managed bar operations for high-capacity events, overseeing teams of 20-50 staff members.
  • Increased sales by 20% through creation of event-specific drink menus and pricing strategies.
  • Built strong relationships with local suppliers to ensure competitive pricing and timely deliveries.
  • Delivered exceptional service, achieving a 95% satisfaction rate from event organizers.

Bartender

Sancho's Broken Arrow
03.2015 - 07.2019
  • Executed expert service in high-volume bar, achieving $10K+ nightly sales with small team.
  • Maintained precision and speed during peak hours to enhance guest experiences.
  • Managed unpredictable situations professionally, ensuring safety of patrons and staff.
  • Cultivated loyal customer base through personalized service and approachability.
  • Thrived under pressure in fast-paced, late-night shifts, balancing multitasking with effective communication.

Education

High School Diploma -

Wilson Memorial High School
Fishersville, Virginia
06-2014

Skills

  • AI data annotation (video, audio, text)
  • RLHF & SFT task execution
  • Data quality evaluation & grading rubric usage
  • Remote Collaboration
  • Written & verbal communication
  • Feedback
  • Attention to detail
  • Consistency and accuracy
  • Quality assurance
  • Problem-solving proficiency & effective troubleshooting
  • Time management & independent work
  • Customer service

Languages

English
First Language
Spanish
Elementary (A2)
A2

Timeline

Advanced AI Data Trainer

Invisible Technologies
04.2024 - Current

Customer Service Representative

Progressive
04.2022 - 04.2024

Bar Manager

Peak Beverage
07.2019 - 05.2022

Bartender

Sancho's Broken Arrow
03.2015 - 07.2019

High School Diploma -

Wilson Memorial High School

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KaLynn "Kay" Painter