Kaleigh Moore
Dallas
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Case Manager position. Ready to help the team achieve company goals. Passionate about helping others and advocating for those than are unable to themselves.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist
Austin Street Shelter
04.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Remote Insurance Resolution Specialist
Capgemini
03.2023 - 07.2023
- Conducted thorough follow-ups with customers post-resolution to ensure satisfaction and identify any opportunities for further improvement in the service provided.
- Contributed to a positive team culture by offering support and encouragement to peers, fostering a collaborative and high-performing work environment.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently during periods of high call volume or complex caseloads.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Leveraged strong listening skills to fully understand the customer''s perspective, enabling tailored and empathetic responses during conflict resolution.
Customer Service Associate
Kohls Department Store
06.2021 - 03.2022
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided training and support to new associates to help provide high-quality customer service.
Office Manager
Striegel Sales
07.2017 - 12.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained computer and physical filing systems.
Shift Leader
Which Wich
05.2013 - 02.2016
- Communicated clearly and positively with coworkers and management
- Maintained high standards of customer service during high-volume, fast-paced operations
- Resolved complaints promptly and professionally
- Cross-trained and coordinated scheduling with team members to ensure great service
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Education
Bachelor of Arts - Rehabilitation Studies, Minor in Criminal Justice
University of North Texas
Denton, Texas05.2016
Skills
- Professional boundaries
- Client Advocacy
- Multicultural Competence
- Individual Counseling
- Mental Health Assessment
- Behavior Modification
- Self-care strategies
- Mental Health Support
- Professional ethics
- Referrals and networking
Certification
- LCDC Intern License - received January 6th of this year
Timeline
Receptionist
Austin Street Shelter
04.2024 - Current
Remote Insurance Resolution Specialist
Capgemini
03.2023 - 07.2023
Customer Service Associate
Kohls Department Store
06.2021 - 03.2022
Office Manager
Striegel Sales
07.2017 - 12.2020
Shift Leader
Which Wich
05.2013 - 02.2016
Bachelor of Arts - Rehabilitation Studies, Minor in Criminal Justice
University of North Texas
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